AceflareaccountReviews of aceflareaccount.com

I’d give them a negative million if I could. They stole over 80k from my account and good luck getting the FTC to get it back for you. Corruption at the highest levels. DON’T take the risk.

Terrible company, they have no consideration for there customers. Can't imagine why I stayed with them so long. Everyone I referred are also planning to close their accounts. I do not recommend this company. NOT GOOD.

#1. I am totally convinced that the entire customer service department is a clone of one extremely rude woman! Because they all sound exactly the same!!! #2 They asked me multiple times for my name and then continued to call me Ma'am everytime. Like they didn't know how to pronounce BRENDA. #3 Honestly there is so many things wrong with the customer service that I am so over it. I would ABSOLUTELY NOT RECOMMEND EVER USING THIS COMPANY!!

On October 12, 2023, I initiated a fraud dispute for unauthorized and fraudulent charges on my ACE FLARE Metabank account. Contents of my wallet were lost/stolen after an approximately 11pm purchase at a Walmart in Lewisville, TX at either self-checkout as I was sacking my groceries or in the parking lot as I was putting my groceries in the car. Upon awaking I noticed my card had been used through the night and I immediately reported it lost/stolen and filed a claim. I reached out to the Lewisville police department and they said it was a case of identity theft and I should submit a fraud alert to all three bureaus. I have sense also filed an actual police crime/theft report at the Lewisville Police Department. In my wallet I keep my kids baby pictures with their birthday because they are birthday pictures. The THIEF figured out my PIN and went to the nearest casino because I live in an area near the Texas/Oklahoma border. Residents of TX, including myself, go to Oklahoma ALL the time. My debit PIN was also the same as a casino rewards card in my wallet. They withdrew my reward bonus bucks from the card too when they discovered it was the same as my debit card PIN. I waited 10 business days to get the results of the claim and it was denied on October 26, 2023. I then called and emailed NETSPEND customer service to file an APPEAL. I was told to wait another 10 days for "documents " to be EMAILED to me because those "documents" that were so-called used as a basis for the denial were being "compiled"....it does not take 10 days to email anything. I was also told that my "Dispute Analyst " would reach out to me in 2 business days. It has been over 2 business days and I have not heard from this so-called Analyst. I was also told my Appeal was "escalated" and I would hear from the corporate manager....again it's been over 2 business days and NO ONE has called me. I am getting blanket, cut-n-paste messages from a trash customer service team and that's it. All I have gotten is another message which is a duplicate of the SAME denial notice from October,26th 2023 with no formal process to appeal this BOGUS decision. As I said, residents in my area go across the border all the time to gamble and have fun. IF the basis of denying my claim was simply because of past transaction activity at this place, that would be just as BOGUS as denying someone's claim of unauthorized activity at WALMART simply because that person has shopped at Walmart in the past....EVERYBODY shops at Walmart....just like EVERYBODY in my area crosses the border to go to Oklahoma's casinos since Texas has no casinos. The thief that stole my money has also caused me to be incredibly late on my rent and an eviction has been filed and my son and I are in danger of getting evicted now because of THIS!!!!!! AND NETSPEND'S NEGLIGENCE IS PROOF THAT THEY DO NOT CARE ABOUT THEIR COMPANY OR THEIR CUSTOMERS AND THEY SHOULD BE SHUT DOWN!!! They have a 1 STAR Yelp/Google rating because they are HORRIBLE AND CUSTOMER SERVICE AND THE DISPUTE DEPARTMENT IS A JOKE!!!!!! So CLEARLY, I am not the only one who has had issues with this company. They should be out of business. I have hired an attorney to sue NETSPEND for my money back, eviction filing fees and other incurring financial and emotional damages.

Have not received my direct deposit. First girl said it was pending second call a guy said nothing then when I ask for a supervisor he told me it was something within the company I wasn’t the only person not receiving my deposit. They gave no idea of the processing time and telling me that I can check my account online or text for updates. Well duh what u think I been doing. The gut was very rude over talking me and was upset that I ask for a supervisor. I’m getting another bank asap I am very upset that the customers didn’t receive notice that it was a problem with deposit and they are tells me to look out for updates like I don’t have bills to pay.

Horrible customer service. Had to contact multiple times about a fee I was incorrectly charged.

I have money on my card can not get off people telling me I need set up pin number people the store can not do it people on phone can't do it I need my money off card flare card it's pass time to call main office need My money today it was not hard to put on

Flare allowed someone to take 1925.00 out of my account and now it will be 15 days before they will put it back . Your money isn’t safe with this card or company!!!!DONT use them !!!