Ace Auto ProtectReviews of aceautoprotect.com

Don't fall prey to this company masquerading as a legit seller of extended warranty. Ace Auto Protect is a scam, a chronic liar and they don't honor the contract. I have my car fixed in an auto repair center. I paid for the service and then I submitted a claim with ace auto protect for reimbursement. The person said that they will be mailing the check for the approved amount. I didn't received the check and when I follow-up they said it was mailed to the auto repair center. Then, they said it will be mailed out to me again with my exact address. I never received the check until now like it's been 4 months already. When I tried to call them to follow-up they don't answer the phone anymore. I left a message but nobody called me back. So, I am bringing this matter to the department of justice.

OK the owner of the vehicle have tried numerous times calling ace auto protect to get my vehicle fixed under the warranty but can never get anybody included athe certified auto mechanic about any vehicle service claim to get fix I have exhausted every possible transportation service while my vehicle is sitting home just get approval to fix the warranty part for my vehicle I don't thing this company is very reliable or reputable service is next to none good luck if anyone is looking to get this company for ther vehicle service and warranty.

Ace Auto Protect is very aggressive on their pricing. Don't waste your money. Company is a scam. You can not trust this company at all!

I've paid in $900.00 dollars and my repair was around $900.00 dollars a simple radiator install with parts and they are only willing to pay $400. and change so I have to lay out $600.00 dollars out of pocket, it's a scam don't believe a word they tell you. They will be seeing me again only this time in court.....Give me back my $900.00 and I will pay it myself.

Ace Auto Protect is very aggressive on their pricing and now I know why. I have been without my car since May 13 and today June 26 I finally get a response from them that they will only cover half of my invoice because it was considered regular maintenance! They never answer their phone unless you request a NEW quote which i found out after 6 weeks and my service advisor told me in over 20 years he has never had such a hard time getting a response back! If you are looking for a reputable company I highly recommend you look for another company like what you hear all the time YOU GET WHAT YOU PAY FOR!! In the case it was total aggrevation!!

Purchased this in April 2024. My car blew up (needed a new engine) which they said was a "pre-existing condition" with zero proof. They refused to fix it and I couldn't afford the $12-17,000 repair bill, so I sold the car. Cancelled the policy (only had it a year), and like many others here, am STILL waiting for the refund! This company totally sucks...go with Car Shield. My son had his entire transmission replaced on his 2011 vehicle - car was only worth around $3000 but Car Shield paid the over $5500+ repaid bill.

Please do not purchase an extended warranty from Ace Auto Protect!!! They are a bunch of liars and thieves!! I have been waiting over seven months to be reimbursed for my canceled contract. Ace Auto Protect owes me $1,290.00. When I signed the cancellation form on November 13, 2024 Mr. Thomas Williams assured that my money would be returned. I have called many times and have left voice messages with Mr. Williams, and he has never been respectful enough to return my call. I have also spoken with Mr. Marcus Miller and have gotten nowhere. I am an 80 year old man on a fixed income and these individuals could care less whether I ever get my refund. Last month I spoke with Gena at Ace and she assured me that a check was sent on May 30, 2025. I even asked her to repeat my address to be sure the check was being mailed to the correct address. Today is June 23, 2025 and no check. They must have flagged my phone number, because now when I call I go immediately to voicemail. I don't know what else to do. If there is anyone at Ace Auto Protect that can help, please do.

I purchased the warranty on March 2024, had issues with my car, repairs were approved and paid on June 2024. they told me I'll be reimbursed for the approved amount, should receive a check, however, as of yet still not received, although, calling and told check in the mail and nothing.