Ace Auto ProtectReviews of aceautoprotect.com

I would give them a zero if possible, Ace has zero intention of paying any claims, they bring up issues that the car had prior to my purchase, then said they will cancel the policy. They don't respond to any emails or calls asking on why they canceled, not willing to refund the policy that isn't even 7 month old.

I was sold the platinum elite policy covered everything bumper to bumper after about a year and 2000 miles I purchased the policy my starter went out my mechanic said the cost to fix it was around $1300 it was called in at ace ato for approval after about 2 weeks my mechanic calls and said that he was still waiting to get approval from ace ato they called numerous times and just got thier v.m. I finally was able to contact a lady that approves the work orders and told me that they will only cover $400 of the the bill so I had to cover the rest $900 which I had no choice. So my car gets fixed and ace ato was to pay thier share $400 then my mechanic calls me after a month and tells me he never received his money he said he has called thier office ''ALOT'' and has not be able to contact anyone so I had to pay him the difference I have been calling them and all I get is voice mail i have a feeling they have taken all the customers money and running for the hills....so I'm going to file with BB consumer affairs and my attorney this is not right and they need to be accountable ripping off customers and from what I'm reading the have gone through the same thing

Tottaly scam they forward your call all time another department and don't another department don't answer your call totally money waste

Disgusting company doesn't want to give refunds because they need every penny they can get. Advice..if you pay with a credit card..call the card company first.

Total scam, they will never answer your call, you will be on hold for 40min then they hang up.

Cancelled policy because they did not come through on a repair. Canceled in Feb 2025 and submitted required paperwork. They claimed they lost it even though I have had proof of delivery. Subsequently they accepted scans of the documents and was told refund was approved. And apparently the 60 day clock started over with the scans. Was told my refund was mailed out June 30th even getting the check number. Of course no one can tell me what the amount is. Now they are not return calls or answering their phones. Although the after hours answering service picks up....no help there. I will be filing complaints with the State Insurance Commissions in Georgia where they hold license and California where they can sell. Also, contacting my attorney since they are now in breach of contract! Anyone up for a class action??

do not go with this company they lied to me about everything that they would provide on initial phone call basically you have to take your car to cheap mechanic you have to do all this leg work with no assistance from them the customer service rep very hard to understand but yes she knew contract up and down i wouldn’t give my worse enemy to go with ace protection they just suck

I wish I could give zero stars. Let me share my experience with you: I purchased a warranty from them last year, but when I filed a claim for a repair, they denied it with a feeble excuse. No worries, I canceled the policy in October 2024. Now, it's been around nine months, and I'm practically begging them to issue my refund, but they haven't done anything. For the past 1.5 months, they have completely ignored my calls. I've spent 3-4 hours calling them almost daily, but it's all been in vain. Whenever I try to communicate with them, they start behaving rudely. I don't understand how these scammers are still in business. They are the worst company I have ever encountered.