Ace Auto ProtectReviews of aceautoprotect.com

They're great when you sign up - but when you need a repair they make themselves scarce. It' like it's a Ponzi scheme you see on the show "American Greed". My mechanic was able to talk with them - I can't raise them to talk with me at all. Oh well screwed again.

The sales department gives you the impression that filling a claim is easy and as long as the parts are listed on your contract it will be covered. If you decide to use this company please read all the literature that comes to you because this company will try to pay as little as possible and in my case they didn’t pay anything. The claims department will tell the shop that these parts are regular maintenance even though the parts are listed in the contract. If you don’t cancel in the time frame they will prorate your refund. Also if you want your money back they require you to take all negative reviews you posted about this company. If you don’t you will not receive any money back. That is really tacky and shows this company is a fraud. I’ve never heard of a company doing that. My refund should not be based on the reviews. Please do not use this company. You will be stuck with the auto repair bill. The whole point of having an extended warranty is so you’re not stuck with a high bill. So please think twice about using this company you will be disappointed. They are not transparent and will have a attitude when you question them.

Do not, Do not, Do not deal with this organization. They are a complete fraud. Any positive reviews on this company must be fabricated because my experience and the majority of others have been a nightmare. They do not respond, and when they do it is a very negative outcome. Please do yourself a favor investigate and do your home work before purchasing any automotive extended warranty plans. I am fortunate my credit card company had my back.

ACTUALLY.. IM WANTING TO GIVE A ENDLESS ZERO RATING...BUT IT WILL NOT LET ME!!! "SAVE YOUR MONEY"!!!!! THEY BEEN GIVING ME THE RUN AROUND..GRANTED MY CHECK IS A MESELY $267.10. NOW...CLAIMS NOW KNOWS MY PHONE NUMBER... NOW..THEY DIRECT MY CALLS STRAIGHT(I DONT TALK TO ANYONE) TO A VOICE MAIL TO A MAN THAT DOES NOT STATE HIS NAME...EARLIER..IVE BEEN TOLD I SHOULD GET A CHECK AUG 15TH AND THAN AUG 29 AND NOTHING!!!! CLAIMS TOLD ME THAT CHECK WAS ISSUED AND MAILED OUT BY AUG 29 2025 AND I SHOULD RECEIVE MY CHECK WITH IN 10 BUSNESS DAYS FROM GEORGIA...WELL...ITS NOW SEPT 18TH 2025 AND NOTHING...I CANT SAY IT ENOUGH..... "SAVE YOUR MONEY"!!!!!!!!!!!!!!! WELL..I GUESS I'LL KISS THAT $2800.00 FOR 5 YRS (STARTED LAST YEAR)UNTIL I CAN FIGURE OUT HOW TO GET MY MONET BACK...I ALREADY CANCEL MY PLAN AND SUMMIT IT...WILL SEE WHAT HAPPENS.. GO WITH ENDRANCE...GOOD LUCK

Do not waste your money. They are a total scam. They tell you everything is covered until you try to use the warranty. Absolute scam. Wasted almost $2000.00 for absolutely nothing.

I purchased a warranty from this criminal corporation. They put every road block in your way after the denied my claim. My problem was a internal part failed so the didnt send anyone out to check with the dealership just denied it with no reason,so i would definitely not use this company how the have even a 2.8 approval make zero cents. A very disappointed customer

This company is a scam. I purchased a warranty from Ace Auto Protect. Months later I took my car in for repairs and my mechanic could not get a hold of anyone at Ace Auto Protect to get them to pay for the repairs, as they claimed was an available feature of the warranty I purchased. I filed a claim with Ace Auto Protect to be reimbursed for the repairs. They left me a voicemail saying that they would mail me a reimbursement check. They never mailed me a check or paid me. I called several times and they said the check was in the mail - that was February 2025. It is now September 2025 and I never received anything from them. I call their phone number and no one comes to the line. 0 stars, a scam, they should be shut down immediately.

Worst experience ever! They promise to communicate then never respond. Cancelled policies and returned refund forms over 6 months ago, policies were cancelled. Still have not received refund. Called and asked to speak to someone, was told I would here something soon still no response?