Ace Auto ProtectReviews of aceautoprotect.com

I purchased this for my daughters BMW 330E. It started dumping coolant out due to a failure in the oil filter housing. I called to ask about the claim and the women i spoke to was very rude demanding I read the contact. Told me she could not point me to the area where this part was excluded, but just read the contact. I asked what the procedure was canceling the contract and she stated she would send me information. Without my request, she canceled my contact. I received an email confirming my cancelation to which i called back. I was told the only was i could re-instate my contact was to send a letter, though the mail to the main address in Delaware requesting re-instatement. Terrible post sale customer service!

We have been waiting for a check for my repairs that was approved for three months; we have had to pay for the repairs to get my car out of the BMW delayer; we send emails and calls and nothing, horrible customer service. 8/14/24

This company charged my son 1,900 dollars for a warranty and he can't get them to contact the car dealership for approval of services. I think they need reality check like a class action suit . I'm reporting the to the Attorney General's office in Delaware !

Took my car in to my mechanic for two front wheel hub bearings replacement. My mechanic submitted a claim for approval of the bearings and still no response from claims. I even called several times and they gave not only my mechanic, but me the runaround as well. They kept saying that my mechanic will have a response later in the day for the past three days and nothing from them. I do regret of signing up with Ace Auto Protect. I’m so fed up with the unprofessionalism that I’m on the verge of canceling my insurance with them. Anyone even thinking of choosing this company please, don’t waste your time. They’re nothing but a bunch of liars.

Ace Auto Protect doing business out of Delaware uses deceptive practices. The dealership submitted the service claim for my A/C and told the dealership to send them the diagnostic. The email was never initially answered. I called onsite and asked the dealership to send again. Ace Auto Protect then said someone may get back to us 24-48 hours. 48 hours comes and goes and I called first thing Monday morning. After having to call three (3) times, someone told me with my ZERO (0) deductible I would be out only $4000, because within 90 days of the contract they would only payout max, $500. I had to pay out of pocket because the dealership never to this day received a response nor payment. I've now asked to cancel my contract since no claims were paid to neither the dealership nor myself and they said that I would receive cancellation confirmation this afternoon, west coast time, and my full refund after that. After doing more research, I saw that several people are having the same problem with either claims or refunds. I will post my experience on other review sites, so others won't get scammed by this company.

ACE AUTO PROTECT is a SCAM!!!! I canceled my policy in January they have yet to refund my money. Do not trust these people. They said they have issued a check twice. They have never put any energy in returning my money as they did when they initially took it. 💯

I am very very dissatisfied with this Auto Warranty company. I signed up with them last January and 12 days ago. I had a problem with my Kia Sorrento. I took it to the Kia dealer and it has been there awaiting communication from Ace warranty to approve the repairs I’ve tried calling Warranty four times I got through once last week and a “receptionist” told me that someone would be calling me back within 24 hours because that’s the way they do business, I have yet heard anything from them. The customer service at Kia dealer claims that he has not been able to get in touch with ACE warranty that he just gets music on the phone on hold. ( and I have the same situation every time I call them on hold for long period of time just with some type of music in the background and no one ever answers ) I don’t understand why they don’t have full-time customer service for people I have not been kept updated regarding the status of this repair and that is why I am very unhappy and totally dissatisfied with this Ace warranty company , they could at least contact the client at least answer the phone so this is a very frustrating situation and I cannot recommend them at this point and I’m sorry to say that because the person that sold me the policy on the phone was very helpful. Very knowledgeable made promises that obviously were lies .

VERY FRUSTRATING EXPERINCE WITH MY FIRST CLAIM! This is the first time i put a claim in with ACE at the Mercedes Dealer in Oxnard Ca. So far my car has been at the dealer for 4 weeks My Sat. Radio has been giving me trouble and a few other things, They keep waiting for Ace to approve the Repairs, Very Frustrating! 4 WEEKS and waiting good thing they gave me a good deal on a loner car, But Mercedes is getting fed up with dealing with ACE also. Week 5 coming up.