Ace Auto ProtectReviews of aceautoprotect.com

On 08-31-24, I took my car to the shop to have 2 new lower control arms installed, I gave Ace Auto Protect all of the information needed to file a claim for repairs, the repairs was completed the same day. I paid for the repairs and uploaded the receipts for parts and labor a few days after the repairs, to be reimbursed. On 09-09-24 the claim was approved. On 09-24-24 I called Ace Auto Protect to inquire about the reimbursement and the representative told me that a check will be sent to me in 30 days. As of today, I haven't received that check or a single return call from anyone concerning this matter. It appears to me that Ace Auto Protect has no plans on honoring their contract. I'm giving them the opportunity to do the right thing. I would like to add that the parts and labor needed for the repair of my vehicle is covered under my contract. I followed all of the correct procedures to file a claim for the repairs and the claim has been approved. There's nothing more for me to explain.

This company is quick to collect but does not pay the claim that they had authorized (took much back and forth to authorize a covered repair that cost less than half the premium I paid for the insurance. It has been 6 months since the authorized repair bill was admittedly received by them and each month that I follow up, I end up talking to someone in ‘customer service’ with background noise like he/she is working from his home kitchen, who tells me they have no details on the payment and someone will call me back. I asked to speak to their so-called ‘Finance’, to whom I am told they couldn’t transfer the call but every time they connect me to a voicemail where I leave my phone number for them to call me back. I just told them that I am canceling my extended warranty (no paid claim over the last 10 months except for a $50 oil-change which was paid by a company with another name who credited for $50 the bank card I used to pay them for the 3-year insurance). I was told to expect an email for the cancellation. Still no email. This company needs to be investigated by the California Insurance Commissioner as I highly suspect fraud. I will research how to make that happen.

The customer service is nonexitant. You need a letter from God to get things done, and even then it needs to be "notarized" R U kidding me? My repair center FORD MOTOR CO. (Can't get better than that) says they have never had a warrenty company ask for so much. I am not a fan of "Ace Auto Protect" The website says 24/7 but you will get an answering service and never get a call back..im convinced Ace has no dedicated "claims dept" they did nothing to reach out to my fully reputable repair service.

My vehicle was totaled in April 2024. I was told for 5 months my check was being processed. I was told checks cut last Friday of month. On September 27th mine was supposed to have been mailed. I called October 11th no check they said call back I have not received. I call on 10-15-24 and was told a note on account asking for a notarized letter that was receivedon May 17th. I mailed it certified mail and sent them the return copy of the green card stamped received. I asked for a supervisor and call put back in que not even a courtesy or heads up. Up until today I still have not received no refund

I had the worst experience with Ace Auto Protect. They will mislead you until you sign the contract. You will never hear back from them again once you sign the contract and paid the money. They will keep delaying your claim, and keep waiting for months. Then they will deny your claim. They don't tell you the full truth about . They will let you know that when you need to fix your car, you have to bring a three years history on your used car, so you will never get your car fixed. My car stayed at the dealership for more than a month, and I ended up without fixing my car. Don't go to this people, and I don't recommend them to anyone.

After dealing with many frustrating issues with this company, I decided to cancel. I I’m still waiting for my money. I’ve been told it was gonna hit any day now. Now, after all that I have been told that my form needed to be notarized. When in the beginning, they told me it didn’t. But now after the 15 day waiting period when I still have not gotten my money, this is what they’re telling me now. Now I’m going to go have my phone not but I feel that I have lost the money, especially the way I’ve been treated by this company. Please please if you do not want to go through any frustrating issues the way I have do not use this company.

I manage a auto repair shop and called in a cliam was given authorization and now 4 months later am still trying to get paid. left multiple voicemails no one has ever return a call. only person i so peak to is receptionist and sends me to voicemail

These guys are THIEVES! IF I could give it 0 stars I would. I cancelled my warranty back in March of 2024 - I had never used the warranty and sold my car. Per the terms of the agreement, I was entitled to a refund minus fees. I had to go through a convoluted process of sending them a NOTARIZED cancellation letter, and then waiting 60 BUSINESS days for the refund to process. I waited - impatiently - to the middle of June where I was told the check would be mailed. But not until the last Friday of the month -ok odd. The first check was supposedly mailed on June 28, 2024. I waited three weeks - no check. I live in California, these fraudsters are in Georgia. I called back. Got the run around for another week, and was told a second check was mailed out to me on July 26, 2024. I waited three more weeks - NO CHECK. I called back. They didn't answer. I called back again, got the run around. I called back a third time and asked to speak to a supervisor - got a voicemail of a Thomas Williams - never heard back. On August 29th I was told a THIRD CHECK would be mailed to me on August 30th. I called and confirmed the check was mailed on August 30th and received a third check number. It's now September 13th, and I have not received the almost $3000 I am owed for cancelling my policy. No one should use this company and Trustpilot should remove them . My next course of action is to file a small claims against these fraudsters in the State of Georgia.