AAA - American Automobile AssociationReviews of ace.aaa.com

Very disappointing experience with AAA. What should have been a straightforward claim turned into months of delay, inconsistent explanations, and a complete lack of accountability. Important documents and evidence did not seem to be handled fairly, and the process felt adversarial instead of helpful. Communication was frustrating, answers kept changing, and the outcome caused serious financial and personal stress. Based on this experience, trust in AAA’s claims handling is gone. Would not recommend AAA to anyone who expects fair, timely, and transparent treatment during a claim. dawnde pence underpaid my claim becuase i filed a comapint with the cdi for her lies and greg the ceo knew about it and did nothing

AAA Glen Burnie Car Care Insurance Travel Center I took my car here for repairs. The bill was $3000 for front end work. That was fine up until I found out I was given misleading information on an additional $900 repair job that now I know was falsified. I was told this repair was required on the opposite of the vehicle to keep from additional mechanical failure. I kept getting text from the uneducated store worker and manager about storage fees this and mechanic lien that. I told them to do what they want to do. You won’t play me dumb as if this was professional in the first place. The service representatives barely understand what they are telling customers. I would not take my car here for service.

Called for a waiver of an unfair additional $15 late fee as the earlier physical letter did not arrive before the 2nd letter was issued. Had the insurance for so long and bundled (home- auto- membership) and AAA does not have the decency to waive a $15 unfair fee. Cancelled my membership and going to get other insurance. for AAA loyalty means nothing. Total trash

I had two different accidents. The first time, AAA gave me less than the full cost to fix my car and took out a $500 deductible. Then I had a second accident that was not my fault. The other driver didn’t have insurance. Now AAA is charging me another $500, plus $250 more because of the uninsured driver. That adds up to $1,250 out of my pocket. Now they’re saying I “benefited” from the first claim and are trying to take money back from it and apply it to this new one. That makes no sense. These are two separate accidents. Each one should be handled on its own. I’ve already filed a complaint with the Texas Department of Insurance. My complaint ID is 425529. If you're thinking about getting AAA insurance, you should know how they treat people when it’s time to pay a claim. This isn’t right.

AAA Doesn't Answer I'm due a refund for laying out $190.00 for a tow that AAA (paid AAA+ with towing) should have done. Left me stranded in the So Fla. heat for 8 hours in the middle of the day. I'm a 69yr old diabetic. They left me with no help had to call a private tow company they responded in 15min. I'm supposed to be reimbursed but they don't respond to my calls leaving me waiting on the phone on hold for hours *Not shortly after this post I received a call from AAA asking if I could retract my post above. Without even asking about my situation, no explanation of when I would receive my refund on the towing charge. In short all they care about is a negative post not about the client.

Poor Demonstrated Service at the local level, and even less satisfactory Customer Service at the National Level. After over a decade of membership I'm throwing in the towel on my AAA Roadside Assistance membership. During the winter I requested a jump start, at my home, located adjacent to the metro area in MN. I was told to expect a 48 hour response window- this after paying $138.00 last year for 12 months. Why should I wish to pay that amount when service is not available when I call for road assistance? I subsequently contacted AAA by phone to express my dissatisfaction with the lack of service, I was then thanked for my comment, and given the explanation that the wrecker companies were very busy. This month, after receiving a renewal notice, I again contacted them by phone in hopes of being offered some sort of discount for my previous troubles. 3 calls to National, what a waste of time! I explained my intent to the initial service provider, who indicated she was unable to help, and was sent to my local club, (which indicated they were powerless to assist). I called national a second time, explained once again what I was trying to do, and that the local club was unable to help, at which time I was asked my city and state, then put on hold. After a period of time I disconnected, and made my 3rd call. The s.p. was very professional, and accommodated my frustration quite well before explaining that there was no one at AAA national who could help. IMHO, the best service she was able to provide was to answer the question, "Do I want to renew my membership at $138.00 / year"? .... Um, No, thank you!