Victor S.
I ordered 2 cosmetic eyebrow pencil on…
I ordered 2 cosmetic eyebrow pencil on Sept 7, 2026 for $48.45 but then the charge to my bank was for over $60, good thing I caught it so I message them they overcharge me and they refund the difference. Oct 7, 2026 the mdse was delivered to my mailbox I check but there is no mdse so I contacted them and informed of the situation and they gave me the USPS tracking#. The supervisor for the USPS informed me that the tracking# Accurateg provided me is for another person and another delivery address. So I reach out to Accurateg again to research and investigate on the matter and they keep insisting me that it is out of there hands anymore to do some research and investigation and it is now my responsibility to deal with the shipping company. Have I known this company is untrusted I should had not ordered from them. They must be struggling financially so I let it go instead of me going to all this headache because I know they won’t refund my money.
Response from AccurategOct 23, 2026
Dear Victor Suguitan, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team