AccountantsWorldReviews of accountantsworld.com

Good program and customer, prices have gone up and the functionality has not changed very much. Hard to make money as a small provider of payroll services.

I have generally been very happy with the support I receive from Accountants World, particularly from Janet. She is the best and very helpful. My only issue with Accountants World is the constant price increases and the timing of the price increases is also bad. Price increases need to be announced in September or October for a January 1 Effective Date. If I am going to pass along a price increase to my clients, I certainly cannot do it in the middle of a year. I commit to pricing for each calendar year. So, each time Accountants World increases prices other than on January 1, I get stuck eating the increase out of my own pocket until the New Year starts. And, it feels like Accountants World just keeps increasing the fees the most for small providers like myself. If you don't issue at least 7,000 checks per year, you can't win with Accountants World. Maybe they are trying to tell me to look elsewhere because they don't want small clients like me.

We have been with AccountantsWorld for 10 years starting with Payroll Relief and moved into Accounting Power a year later. Are the programs perfect? No but they are still good products. Payroll Relief allows us to prepare payrolls for clients throughout the US. Accounting Power has helped us grow geographically because it is web based. Power is more logical than many of the alternatives out there now. It offers a interface that the client can follow but gives us a the accountant more back end power to help the client. Support would get a 3.5 star from me most times. It does seem that support wants to "speed you through". In the end we usually get our problems solved. For the price there is great value here.

We converted to Payroll Relief in late 2014. They do have help screen and tutorials, but these could be improved upon. We ran into areas that did not have enough detail explanation to help prevent some problems. Especially when it comes to how and when funds will move. Their support has been very responsive, but some staff are better informed then others (we have our favorite!). The software is nicely integrated for processing, direct deposit, tax depositing and reporting. This has saved us a lot of time and errors compared to our old system. I also like their pricing model much better than the 3 other packages i investigated. They continue to make enhancements to their program.

Accountants World offers software products that create efficiencies and enable client service growth, all while keeping compliance and product enhancements at the forefront of focus. Their technical & customer support teams are always ready and able to provide a high level of client and firm focused support - which is imperative in delivering financial services at a highly competitive 'cut above' other providers. This is what makes Accountants World a true partner.

I have used it since 2009-2010, and I have seen how it has developed, for my experience to be excellent this are the following items that I would Like to see: 1.Be able to have bank feeds for "Banco Popular de Puerto Rico", it's the biggest bank in PR and it's not available for direct download of data. 2.Greater sharing power between Acct. Power and Practice Relief, being able to have only one aging of accounts receivable, sales tax on the Practice relief side, and automatic transfer of clients between both modules. 3. Contractors capability of withholding on payroll relief and accounting power. 4. Specific reports based on task, so we can use it for internal analysis.

The program is great to use but I have one fault to find. Our company processes a payroll for a Federal Credit Union and they brought to my attention something that needs to be changed on one of their reports. The ACH report after the Bank name it states direct deposit. It should say the Bank name. This is something that I brought to Accountantsworld's attention and has NOT been changed. This is a legal matter so I'm hoping we don't lose the client over this not being changed.