Account MypaymentvaultReviews of account.mypaymentvault.com

I got a prepaid MasterCard, but it is no longer accepted even though it used to work at the same store. Use the cards with a single payment. Customer service is not helpful.

Truly horrible customer service. Unable to use the card / getting declined and they keep saying it’s my fault / incorrect pin used. But I used the pin given, explained multiple times and was continually ignored and given the same wrong response that it’s my fault. Asked for the correct pin if the one I was told is wrong, they say it’s the same as I keep getting declined for “incorrect” pin with. So what’s the truth? No solution offered other than the same “explanation” that its my problem. Horrible experience on all parts and now out of the money because I can’t use the card as they promised / described.

Waste of time. It would't work anywhere. I'm in the UK. I did get through to customer service chat. The first one told me although it wouldn't work on Apple Pay it would work on Google Play so I kept trying, failed again so the next one told me to contact Google, who said it wasn't accepted. It's annoying enough it isn't accepted, but at least the customer service should know where it is/isn't accepted. Wasted hours to find this out and now just got money sitting on a card I can't use or transfer anywhere. Update - I did manage to use it to buy an online course on another (US) site so not a complete waste..

I was to receive a check from mypaymentvault.com of $129.18 mailed close to September 16th 2025. I have never received a check each time I email customer service, I receive no name. Only the same generic answer. "We received your inquiry regarding your Prepaid card. Our records indicate that you should have received your check within 7-10 business days from the request date 09-Jan-2026. Please be advised, its already beyond the time frame for you to receive the check. If you preferred, we can void the check and issue a new check. Please provide your preferred mailing address where we can send the check." My complete information is in every email. I do not know what to do. Five months & nothing. I even suggested sending certified, FedEx or UPS. So there is physical evidence. Yet they turn it down. What do I do.

Con. Un-redeemable cards. Customer service of no use. Looks like I’m another one who has done their money.

Unable to log into account. Customer service reset password, still not working. No unable to get a live representative on the phone. Multiple attempts on multiple dates. Rewards cards cannot be accessed. Wondering if this is an isolated problem and also what happens to the funds that I cannot access

I would rate it a 0 if there was a way. Westlake Financial owes me some money and I have to go through this co. to get it. They both (Westlake and my vault) have no customr service. There is no human that you can talk to. They give you directions that do not work for using card. Never go through Westlake to finance anything and then you will not have to deal with my vault. Both are scams.

This company is terrible they are quick to take your money! Unknown to us pre-paid card had expired, contacted them 2 weeks after expiry and they don’t want to know so we lost our money. Reached out to ask for extension and they refused. They are not very nice to deal with stay away, for anyone thinking of dealing with these guys do yourself a favour and stay away.