Account MypaymentvaultReviews of account.mypaymentvault.com

Unable to use it anywhere and it doesn’t add to any tap to pay completely useless

Impossible to make payments with their cards. I received a reward card via Mypayment Vault through work. I tried it on multiple online stores (e.g. Amazon, Groupon) and also directly via Wise. Payments kept getting declined even after I verified them via SMS/Email code. My card is now about to expire and I'm afraid I'll basically lose the entire reward.

Company appears to be a complete scam and appears in breach of European law. I'm unable to access funds and their KYC process is not functioning, despite repeatedly requesting and being provided the requested ID. First representative answered the phone with an unintelligible grunt, no greeting/company name, what followed was the most bizarre "conversation" I've ever had with any company representative, the person sounded stoned/asleep, they were slurring and mumbling, it was incredibly difficult to understand the person on the line, the responses were nonsensical, I managed to determine they were: -unable/unwilling to help provide the "next steps" in lieu of email I should have received but hadn't received -unable/unwilling to take note of my name/any details of the issue -unable/unwilling to escalate the issue to a manager -unable/unwilling to provide any recommendation at all -unable/unwilling to provide any complaint reference She eventually stated her website had an error. So possibly there was some systems issue on her side, however if this was the case I would assume she would have clearly informed me of same at the outset and advised I would need to call back later, she did not do this. Later phoned an alternative number and spoke to somebody/an AI bot who, unlike the first person, sounded professional and was able to have an intelligible conversation, however the conversation kept going around and around in circles, where he stated he'd read out the "template" for me. The "template", given the issue I'm having, outlined there was a clear problem, he kept insisting the process would continue and there was nothing further that could be done. I asked how I could report the issue because the process was not working outlined, he insisted there was no complaints procedure. He eventually said he'd escalate and would phone me back but told me the result of the escalation would tell me the same things that he had just told me - which is that there is no problem....meanwhile I have no access to my funds. He also confirmed the company was working in Europe, I clearly queried what the complaints process was and was told there is no complaints process. Under European law, all authorised payment processing companies and payment service providers are legally required to have a clear, transparent, and accessible complaints procedure. Unfortunately I'm forced to use this company to access funds as part of remuneration package from my job. UPDATE: Surprise surprise no promised call ever materialized. None of the promised emails were received and there is no way to lodge any complaint. The funds are just inaccessible with none of their phone staff being able to resolve.

Zero stars for this evil company. If someone gave you a 'gift card' from here, they just gave these scammers money for no reason. Can't wait for the trade regulators to shut them down completely.

First, to transfer money it takes 3 business days. Second, when used at the gas pump the hold is 7 days (not 15 minutes like other cards). There are much better options that allow you to get paid 2 days faster. Customer service is also ridiculous and unhelpful. I just changed my direct deposit and am never using Vault again.

I have tried for 1 whole month to use it!!!! I have tried everything. Every website, every way and the card isnt even blocked from what i know! I can login freely and see the transactions attempted but nothing goes through ever.. contacted support several times but no help.I would leave a better review if my issue was solved and i could use it.. bad company

They emailed me and gave me someone else’s virtual prepaid debit card. When I tried to contact customer service, they said they couldn’t help me because I was not an authorised user. But they had already given me all the info I needed to claim the card and money! Do not trust this business, they do not verify any info and just give money away to the wrong people. I am not and have never even been a customer!

👉 SCAMMERS—STAY AWAY. THEY WILL STEAL YOUR FUNDS!