Account MypaymentvaultReviews of account.mypaymentvault.com

Never ever EVER use this service. They will block your payments, they are not recognised by a number of established businesses, useless cutomer services, a completely broken app that won't even let you type your post code or usernmae in without 'exceeding the charcater limit.' Just absolutely disgusting. Get them out of this world. They have no place in commerce. The only thing they secure is your money for themselves. Absolute worst, most disgusting service I've ever used.

I have a prepaid card from CSL Plasma. Each attempt I have made to access my account (I continuously receive an "error" message that states I must contact customer service. The phone number I have called is 877-325-8444. I receive the same repeated information as I do when calling the number on my CSL Plasma card which is 800-238-9762. An automated voice gives my card balance, them states "there are no transactions to report". **There certainly are transactions as I use the card for a variety of purchases! At no time is there a prompt for customer service. The only way to reach Payment Vault is to fill out a form, it requires phone number, address etc. I completed the form and sent it (via email). I question the validity of Payment Vault. My reason for spending time trying to access the transaction history is to see whom I have paid. I am simply trying to see a specific transaction. This should be simple.

Obvious scam. You get card that can't be used anywhere. And when I tried to contact support, they said that my email address do not match with email address in some mystical file that they own. Even tough I just logged in with that email address.

The customer service is absolutely pathetic. I tried using the card for an online purchase in Spain and was asked for the GB postcode of the issuing bank. I got in touch via their live chat and the agent refused to read my question and claimed that the card was blocked as a result of a payment made in 2027. I had to remind her that the year is 2024, and the card was absolutely not blocked. I asked to speak to another agent who could help me and she closed the chat.

Almost useless. Our company scheme to reward people is great but this company/ card service is shocking. Non existent customer service when you can’t use the card for any purchases. Can’t log into your account to check a balance. Avoid like the plague!

Absolutely horrible -- AT&T sent me this garbage instead of just sending me a check. When I went in to just have the total transferred to my credit union it asked me to register the account, but wouldn't pass through to completing the transaction. In the end I just asked for a paper check, which AT&T could have just done in the first place.

Similar to other reviews, I wouldn’t recommend this card. It’s a great idea in principle but almost every time you try to use the virtual credit card, it is declined or blocked. Customer service is also pretty useless! The only advice you get is to avoid using the card for 3 days! Avoid this company!

TDS cable company sent me a "debit card" to refund some money to me. following directions on the card to activate leads me to a webpage to input the card number and pin. Fine. But now it asks me for a "new pin" - but no info on requirements for the New pin - or why in heck I need one. Won't accept anything. I suspect this is a scam - I can't access my refund. Just mail me a check, TDS.