Account MypaymentvaultReviews of account.mypaymentvault.com

The transactions on my stolen Mastercard were made at locations in Haines City and Davenport, all within 4 to 22 minutes of the company’s PO box - strongly suggesting internal misuse by someone with access to the mailed card. Their customer service is stuck in the Stone Age. I can only file official complaints via fax or physical mail from Europe to the U.S. They sent my $850 digital credit card and PIN in one envelope, which never arrived, but someone else used it in the U.S. Now I’m forced to wait up to 120 business days, not counting shipping time, just to maybe get a response.

Designed to keep your money. You cannot signup on the website without first calling in (calling in typically leads to them blocking your card for some BS security reason), even if you do everything correctly the password wont work. This is intentional, 100% by design so that the company can sieze the funds for themselves.

Colleagues at work made a collection for me on the birth of my child. I had a choice to take the money as a gift card at a few different stores or as cash on a digital card. I chose a card with prepaiddigitalsolutions.com. They transferred the money to my payment vault (without notifying me) who then told me the funds had not been used and therefore expired (in a period of less than two years). They won’t provide me with any documentation about my account, the expiry date nor how and when they made me aware of this. This cannot be lawful.

The worst experience with their customer service (regarding antimoney laundering policy). They waste your time like if they were paid extra for it. Never again. My funds are still frozen and they do not react to any emails.

Don't bother with these virtual cards, they don;t work on any merchants and are basically as useless as the customer service you receive from the company.

Horrible customer service. They say they will escalate your issues and rush you off the phone. Never call back when they say they will. My fraud claim was denied when I had called multiple times and they walked me through an excrutiating process of submitting a claim.. when they could have asked a couple of questions and saved me the time. HORRIBLE.

Horrible scam. Wasted my time with repeated same emails about verifying identity and non existent QR codes. Would rate 0 stars if possible. Customer service emails were the exact same each time.

Garbage. Stole my money.