Account MypaymentvaultReviews of account.mypaymentvault.com

Please stay clear. Incredibly poor customer service, can’t access my money, continually blocked payments, told I keep entering the details wrong and problems at the merchants end. Won’t say which retailers will accept their pre paid Mastercards.

I got a pre paid card off Mistplay. I have tried to redeem it on three different sites only to be declined. Did chat online. They won't transfer. Tell me the retailers aren't reading the card right and I have to wait 24 hours after they have unblocked the retailer. Did what they asked and no surprise still didn't work. 4th time contacting them and they said they after 40 minutes. Wish me luck but doubtful it will work.

Tried buying at Boots online (one of the most known drug stores in the UK). The payment was rejected twice. Atoya from customer service just said Boots rejected the payment without providing any other solutions other than "try again later" or "buy in another online shop"... I thought this payment method was available on any stores, especially the big ones. Should I not be able to choose where to buy rather than being suggested other stores?... such a weird suggestion.

Tried to create an account after activating a gift card. First, who requires usernames these days? Email addresses are the typical username. What is this a '90s video game? Next, the password requirements are stupid. Modern password requirements should be at least one uppercase, one number, and one special character. The site is literally forcing to me to be less secure by refusing special characters in my password. The grand finally is that I can't log in with the credentials I literally just created. Wow. Just. Wow. It goes without saying that the password retrieval form doesn't work. I was hoping to transfer my balance to my bank account. Not going to happen, apparently. Luckily, the stupid gift card did get activated and, since I knew the amount, I was able to reload my Amazon gift card balance with it. Sheesh. Gift cards suck!

Worst company ever

They do not grant access to funds under the pretext of verifying documents that are compliant and have been submitted multiple times, which is a scam.

I wish i read the reviews before using. Much like everyone else, i loaded my card up and it's been impossible to spend my balance. Due to the fact MyPaymentVault insist on your personal details being capitalised, i haven't been able to use it at any of the usual retailers. Having a fully capitalised name/address is simply an alien concept in the western world. When i try to purchase something on Ebay, i can capitalise everything but when it comes to my state (county) it's a drop down menu, which is uncapitalised, as it should be. So the transaction failed. I speak to live chat and they, no word of a lie, word for word, said: "Try using another retailer and ensure you input your address correctly". What? I should go out of my way to find a retailer that allows you to input all your details as capitalised, just to spend my money with a retailer on a product i don't want? How does that make sense? I've sent a formal email request to uncapitalise my personal details (i tried to do it myself, but alas it gets forced back to being capitalised). Using this company is easily the worst retail mistake i've ever made. Whatever you do please avoid. It is borderline a scam. They must be praying on people loading up cards and then not being able to spend the money. Absolute disgrace.

Not recommended at all. It doesn’t work with most online retailers and when you try to contact customer service, they blame you for entering the details incorrectly (which isn’t true). If you try reaching them by email, you get no response. The chat… they keep you waiting for ages and do nothing. When I finally managed to use it and the retailer had to issue me a refund, they blocked it and gave me no explanation as to why. A complete waste of time and it will be the last time I use it.