Account Mypaymentvault is listed under Banking & Money.
Account Mypaymentvault (account.mypaymentvault.com) has 256 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Ross K.
Total Scam in Europe. Might work in US but no retailers in Europe take it either online or physical. the ONLY exception to this is Amazon. which in itself raises eyebrows if there is some deal going on between them both. Work handed out these cards to loads of staff and no one could use them with the exception of Amazon so they got about 30k out of us!
Madalin C.
BAD. Evertything. Avoid.
Autonu
I’ve had an extremely frustrating experience with MyPaymentVault. Every single payment I attempted was declined, with no clear explanation provided. I reached out to customer service multiple times, and not only were they unhelpful, but they also failed to answer any of my questions. It felt like I was being completely ignored. To make things worse, if you receive a gift card from them, don’t get your hopes up—it’s basically useless. You’ll just end up wasting your time trying to get it to work. Overall, I wouldn't recommend this service to anyone. Save yourself the headache and look elsewhere.
Sam L.
Had 2 prepaid cards and had no end of trouble trying to spend them. Managed to spend my £20 after numerous emails backwards and forwards and blocked card. The 2nd one they keep saying it’s because I’m buying a gift card (I bought one with my other card eventually! And from the same company!) Trying for days to use my other card, Amazon have looked into it and they say it’s definitely not their end, I keep getting told it’s me putting the details in wrong (it definitely isn’t) still waiting to spend it. I wouldn’t bother using them at all! Awful!
Kurteisha A.
It should not take that long to get a refund or to dispute a change. It keep making my account in the negative. They are weird. Then the rep is RUDE As heck Mea!!!! Terrible!!!
Lauri P.
I am using My Payment Vault to redeem awards from my employer. Yesterday I created a card in My Payment Vault, but the payment done with it was repeatedly declined by the merchant. I called the merchant and also the payment mediator passing the payment to the merchant. Both of them found no issues. My prepaid card was no more visible in My Payment Vault. Asked online help, they said I am suspected for fraud, and they are investigating it which will take 3-5 business days. The card suddenly appears in My Payment Vault this morning and the payment was successful. My advice is never use My Payment Vault.
Genadi Petrov K.
Mypaymentvault is a nightmare. They did KYC checks on my account without any heads-up, and now I'm locked out of using my card for up to five business days. Terrible communication and zero transparency. Never again!
Ward
Shady company that offers prepaid Mastercards that are not accepted on any of the big platforms (Google Wallet, Paypal,...). Customer servide is very poor and they do not offer a solution except: 'you should not use the card with Google Wallet of Paypal'. It's nowhere in the FAQ-section on their website that it can not be used on these platforms, altough all of the reviews here state similar problems. The company is very aware of this problem, but the prefer one-off customers not redeeming their money before the expiration date of the card, rather then returning customers. Stay away from this company!
