AccoladeReviews of accolade.com

Wish I could give them zero stars. The therapists don’t care to take the time to work thru problems they just want to prescribe you something and tell you to get over it. Never using again and will never suggest to anyone.

I have had an incredibly frustrating experience with Accolade. After not receiving my new insurance cards, I contacted them multiple times to get my health insurance ID number. Each time, they gave me the wrong number. Because of their incompetence, my healthcare provider submitted prior authorizations with incorrect information twice, wasting my provider's time and delaying my treatment. To make matters worse, my provider submitted a claim to my insurance company three weeks ago, yet it still doesn't show up in the insurance provider's portal. Since I'm not allowed to contact my health insurance directly, I reached out to Accolade for help. They flat-out refused to contact the insurance company to check if they ever received the claim. It wasn't until I asked for the contact information of the person managing Accolade's account within my company to provide feedback on my negative experience that the Accolade representative finally agreed to reach out to the insurance company. And guess what? The insurance company couldn’t find any record of the claim. Rather than investigate why the claim was missing, the rep simply disconnected from the chat, leaving me without any answers. Accolade is nothing more than a gatekeeping company designed to limit access to the medical services that you pay for. Their incompetence and lack of accountability have caused delays and frustration at every turn. Avoid them if you value your time and health.

Over 1 year to find a primary care physician with the help of the condescending CSRs at Accolade. When your company turns over insurance to Accolade, it’s time to shop for insurance elsewhere.

The worst experience ever for employees of a Healthcare company. Making us use Accolade was by far the most frustrating experience I have ever had as a consumer. We were all punished for working for a Healthcare company that forced us to use this so called service. It was the worst experience ever. Called them over and over again without ever getting a correct answer. They finally got rid of them thank goodness. Treating your employees like this was telling.

I have been trying to reach an associate I originally worked with in June for 3 weeks now. Still NO response or call back. How can you leave 7 or 8 messages over 3 weeks and still nothing???

This company (middle man) is a joke!! I've been on hold forever just to update a family member on the plan. Why did the UC contract with this horrible company and create another layer to access care.

Terrible.. it’s unfortunate if your company insurance has this “middle man” you’ll never get anyone on the phone.. if you do after wasting hours of your time., they won’t know the answer.. try the live chat on their app? Well still no answer to your question, but they will send you useless links..

Totally Useless. They keep you on the phone for hours and dont resolve anything! They parrot the same incorrect info over and over and dont do anything to correct the info. They are a barrier to my insurance. Extremely Frustrating! Every time its a different excuse!