AccoladeReviews of accolade.com

Service inexistant. Je vais faire une plainte au protection de consommateur

Worst company I have ever dealt with, lack of responsibility, scripted repeated answers, clearly wrong when they provided guidelines in writing which are irrelevant to my situation and do not apply at all. They are incompetent at best and think they can overrule what your longstanding primary care doctor knows that is best for a patient. They are practicing medicine without a license.

Aweful, aweful, aweful! I have been trying fro 8 months to get reimbursed. EVERYONE I talk to says that they will call me back or send me to a "specialist" who will call me back. How many responses have I gotten? ZERO! Is this resolved? NOT EVEN CLOSE! We're not talking about a small amount of $ either. This is nearly $2000!

Horrible. What used to be a very helpful service has been downgraded to a super stressful inconvenience. Previously users could message the Accolade staff through the portal and expect a response within 24 hours or less. Now YOU CAN'T EVEN LEAVE A MESSAGE IN THE PORTAL. Any attempt to leave a message connects you with a TOTALLY USELESS CHATBOT, a huge time wasting frustration. Then you are forced to make a phone call, which can only be made during business hours. The only good thing I can say is that the phone reps are generally good and very patient.

I have had nothing but poor experiences with Accolade. Such an atrocious company. It's extremely difficult just trying to get a live representative on the phone. The hold time is absolutely insane. If you opt for the call back option, don't expect to get a call back for over 3 hours. I hope my husband's company does not use Accolade again when it's time for open enrollment. This company should be shut down. Most people that work here are incompotent and unfriendly. Good luck getting your health care needs addressed.

Like so many others, found them to be of no help whatsoever. Your employer is paying them so their HR department doesn’t have to hear complaints and they shield your insurance provider from you rather than advocate for you. Would like to give them 0 stars because they screwed up my benefits after I was laid off 6 months ago and have yet to fix the problem, even though they closed my ‘ticket’ They are a joke.

Scam phishing website. Log in is invalid. Try to register - already registered. Forgot password? Log in is invalid. Loop of information collection trying to get all of your email and password variants to use against you.

I would give 0 stars. Accolade is a middle-man that is supposed to be a member advocate, but advocates more for the health plans. They offer to provide a list of providers who are in network, but those providers don’t have availability, are not accepting new patients, or don’t accept the type of patient, or are no longer in network, so I haven’t seen any benefit to using this part of the service. They offer to provide support for claims questions, but then state that they can’t do anything for claims. And you cannot contact the health plan because Accolade is the claims support. It’s really just a service that prevents members from contacting the health plan. It’s the worst experience I’ve had with health insurance.