AccoladeReviews of accolade.com

The biggest scam in the world along with BlueShield CA. Offered as a virtual alternative through insurance, they will schedule you an appointment, verify all your insurance, tell you the doctor is in network. You pay your copay, and then 8 months later they will try to extort you for more money. Absolutely despicable customer service, terrible interface and app, and absolutely should not be partnered or offered or pushed by blueshield. Both companies are absolute scum and should never be used or trusted. COMPLETELY HORRIBLE NO STARS.

I agree with the awful reviews. On chats, they either cannot read or do not. I have wasted over a day either them

My wife gets Accolade coverage through work. This past week, I had a severe case of strep throat and needed urgent care to get medication to get well. I tried using Accolade because I had been bedridden for days, had a temperature of 104 at times, and felt like I was dying. I made an appt with a doctor through their app, which said I needed to be ready at 1:45-2:00pm. The deadbeat never showed. I took pictures with time stamps as I sat and waited 30 minutes for the clown to never show. I then had to be dragged--almost literally--to an onsite urgent care to get the medication so that I could start doing well. The trip was a nightmare and cost me no end of pain. It all could have been avoided if this shady company did its job. I say shady, too, because they charged me $50 for no-showing my appt, even though it was the doctor, not I, who never showed. They should owe ME $50. I sent them an immediate email response demanding a refund and they didn't even respond. Scam. Don't use. Run. Avoid. Get real help. These people should be sued and not in business.

My experience with Accolade care has been a negative one sadly. The first doctor I saw was pretty nice and the appointment went well virtually even though she was a bit forward with a hint of a rude bed side manor but overall decent appointment. Afterward was where everything went downhill. So they asked me to get a women's physical and labs done. They sent me to quest diagnostic and that went great but my labs came irregular so they requested a follow up. I went to schedule this follow up and Accolade tried to charge me 190$. Mind you my insurance is blue shield hmo so my copay should be 50$ for the plan I have. I tried calling and they were nice but no help and I was consistently told they would get a message to my care lead. After days of waiting and no calls or messages I finally told them about the price and copay and stated I WOULD NOT go to a follow up at a 190$ price when my insurance says 50$. Then all of a sudden not even an hour later they changed it to 50$ so I scheduled an appointment and thought things were good. I then proceeded to schedule my woman's physical, the doctor had sent me the referral and told me I had to look for my own doctor which is not how a referral works I work in home care marketing and handle referrals for medical and non medical care so this was wierd to me but I attempted to do it anyway with no luck (every medical office stated they must be sent a referral from the doctor) so I messaged and called the Accolade care team again with no response for days. Finally got a response and a referral sent to a doctor but I still received no call so I called the doctor to then be told they don't take my insurance this happened 2 times! I was on the phone on hold/talking to random gate keepers for 4 hours. Not sure why there are so many hoops to jump through but I am over it and have switched to a different PCP going forward. For anyone unhappy with Accolade switch to an IN PERSON PCP to avoid anymore headache.

This a gate keeping insurance concierge services that is doing more harm than good. I had an emergency medical situation, and couldn’t find an in-network provider. They made me wait for a month, which was three weeks longer than originally quoted time to find a provider. There will be some massive law suit against this company for intentionally stalling care to emergency services. Also no one needs them. They aren’t medical doctors, they don’t have any real skills, and just drain time from consumers and medical providers. There’s a bunch of scummy people working there who didn’t really make something of themselves so now they get kicks out of wasting people’s time.

One star too many. An overlay to healthcare insurance companies that simply just don't want to deal with their own customers. Keep trying to insert themselves between me and my doctor AND present themselves as a "free" service, when we all know, that in the US, healthcare and free are an oxymoron. Accolade is the same thing as a tariff - they charge the insurance company who passes it along to the corporation who passes it on to their employees. They add extra time to normal approvals, text and phone people can't answer simple questions & just parrot a script. Blue Cross/Blue Shield of Florida (aka Bum Crass/Bulk Sh** of Florida) should be ashamed of themselves foisting this ridiculous complications on an already bloated US insurance scam.

This company is a scam. They will refuse to approve services for no reason and illegally without medical IDs for their approvals. They will also tell your provider that services are covered when they aren't. These scam artists need to be removed.

They are incredibly unorganized. To change a prescription you have to pay for an online doctor visit. To correct a prescription that the online doctor messed up, you have to pay for a new doctor visit. Good luck trying to get anything corrected with their support desk. You'll wait for half an hour at least and then they'll tell you: you need to pay for a new doctor visit.