AccoladeReviews of accolade.com

UNABLE TO GIVE ZERO STARS. DIABETIC - TRIED TO GET MY MEDICATION CORRECTED - THEY JERKED ME AROUND OVER AND OVER - I AM OUT NOW - LOOKED FOR A PROVIDER - REALLY T HEY DON'T HELP AT ALL - I GAVE THEM WHO I HEARD FOR ONCOLOGY - THEY SAID OHH - NO REFERRAL NO HELP - I DID THE WORK AND THEN THEY SENT ME THE NAME AND PHONE #S LIKE I DIDN'T ALREADY HAVE THAT. LASTLY - I WAS DIAGNOSED WITH BREAST CANCER - IN JANUARY - 1ST ONCOLOGY APPT IN MARCH - TODAY IS JUNE - TESTING THAT THE DR WANTED TO DO, HE DID - THEY ARE TELLING ME THE DR DIDN'T GET THE CORRECT PRE AUTH - HMM I DIDN'T GET A PREAUTH TO HAVE CANCER BUT YET HERE I AM - DON'T USE DONT LET YOUR EMPLOYEES USE BAD BAD

Dealing with them is pure hell. Their platform sucks and doesn't work 99% of the time. The ONLY reason they exist is because of YOUR horrible employer who forces them on YOU!

Pray your company doesn't force you to use this company. Schedule appointments and Dr no shows. They tell you they can help and then say they can't and have to book another appointment

Another useless layer of bureaucracy when dealing with medical insurance. It should be illegal to withhold contact information to directly contact your insurance company vs go through them. After 1 month of them allegedly investigating into a series of claims : zero progress, zero accountability & zero follow-up, I luckily managed to somehow get through to my insurance company to sort it out in one call myself but when I circled back to accolade to help me ensure resolution, rep was confused and just repeated nonsense furthering my theory that they don’t know what they are doing and/or poorly trained to boot. None of this should fall on our shoulders as it is a useless service to have. Please communicate directly with your insurance company if you can as it seems Accolade is just there to get a cut of the money, interfere with relations & add chaos to already quagmire of medical insurance world.

0 stars wasn't an option. Horrific. Takes days to get any sort of reply. Reply is often that "a member of the care team messaged your doctor." They leave you guessing and confused. The doctor I was matched with couldn't even write a script for an X-Ray. Listed "AP" as a body part.

I have been playing phone tag for months with them, trying to get a claim paid. The left hand doesn’t know what the right hand is doing. They ask for additional information to get the claim handled, which I provide timely. I have followed up several times now with the “call center manager” and left her voicemails with no return call as of yet. This company is a joke and customers/patients would be better off being able to deal with the insurance company directly. Waste of time, energy, and effort. DO NOT RECOMMEND.

GARBAGE Medical group. Save yourself from the heartache and hours of time spent on the phone to arrive at no successful outcome. Blueshield does not know how this medical group works and you will be denied at all in-network facilities for treatment. In theory, accolade has the potential to be great but put into practice, no one supports them and they can not get you the treatment you need. Their referrals have no weight to get you an appointment and blushield's answer to this is to change your medical group. Accolade is a joke and it's garbage.

This is the worst kind of customer service. My company hired them to sit in between us and blue cross blue shield. If you have any questions about insurance claims you must go through them. You cannot talk to BCBS directly. Middle person work. They cannot make any decisons. They work on their own timeline. IE Oh I scheduled time to work on that tomorrow from 2-330 pm. I might call you then (um that is when I work and i cant always take phone calls at work). Too bad for you, just add more time to the process. 15 months into this non-sense BCBS denies the claim so I can file an appeal now. I am now on the 8th different accolade rep who have all said don't worry I got this. My under the breath answer is "Don't worry, you will do nothing to help this." 100% a example of wasteful healthcare spend for bureaucracy sake. Should be illegal.