Samantha
Working with the female owner made me question these reviews
Working with the female owner of Accodelades LLC was one of the most frustrating professional experiences we’ve had. She directed us to submit revisions and content off-platform, making it impossible to properly track tasks and revisions through Fiverr. Basic issues—such as spelling errors, placeholders, and incomplete links—remained unresolved even after multiple rounds of revisions. To make matters worse, changes we made on her staging site were lost during migration, and her response was essentially: “Do it again.” Instead of taking responsibility for these shortcomings, the female owner claimed the project was “completed” and tried to shift blame onto us. Her refusal to provide any meaningful resolution and unprofessional deflection of responsibility made this an incredibly disappointing experience. If you value quality, accountability, and professionalism, avoid working with the female owner and Accodelades LLC.
Response from AccodeladesDec 17, 2024
We’re sorry to hear about your frustrations, but we must address the inaccuracies in this review and clarify the facts. Off-Platform Revisions: Revisions and content submissions were handled in accordance with the agreed-upon process. At your team’s request, certain communications occurred off-platform for convenience, which we accommodated. We have records and screenshots showing this was mutually agreed upon. Spelling Errors and Content: All content, including text and links, was provided directly by your team. As a design-focused project, copywriting was not part of the scope. Spelling errors came from the content your team submitted, and placeholders were left intentionally where no content was provided—this was communicated clearly. Revisions: The original agreement included two rounds of revisions, which were fully completed. As a courtesy, we provided a third round of revisions at no extra cost. Despite exceeding the agreed scope, additional revision requests were made that would have required a new order. Migration Issues: The website was successfully migrated and has been live since July. Any changes made to the site after migration were handled by your team or external parties. We cannot take responsibility for changes or issues introduced after the final handoff. It’s important to also note that when the compaint was made, Fiverr thoroughly reviewed this situation, including all communication and project details, and ruled in our favor, confirming that the work was delivered as agreed (and again, more than what we were hired for). We take great pride in delivering high-quality work, maintaining clear communication, and meeting all agreed project scopes. Unfortunately, a change in management on your team’s side appears to have led to misunderstandings about the completed project. To future clients: We remain committed to delivering exceptional results, adhering to project agreements, and ensuring a smooth, professional process. Our track record speaks for itself, and we’re always here to provide clarity and support when needed. Best regards, Accodelades