Joanne
POOR SERVICE, MISSING ITEMS, NEVER SOLVE PROBLEMS
POOR SERVICE, HAD A BOX THAT TOOK AGES TO ARRIVE, WHEN I FINALLY RECIEVED THERE WAS A T SHIRT AND 1 OTHER ITEM MISSING. I HAVE EMAILED THEM 3 TIMES STILL NO RESOLVE. RUBBISH COMPANY
Response from Accio! BoxOct 23, 2022
Thanks for taking the time to leave a review, feedback whether positive or negative, helps us continue to better our services. We are sorry that we were not able to provide you with a 5 star experience. We strive for an excellence customer experience and anything less than that is not good enough! Our shipping schedule is between the 15th and the 20th and the normal shipping duration for international shipments can be 3 to 4 weeks or even 3 to 8 weeks in farther destinations. We shipped your package on the 20th and it was ready for pick-up on October 12th. We apologise that we failed to explain the international shipping process with you and will do better to have this information more available. We are also extremely sorry that you did not receive the Ice Cream loyalty card and missed the ordering window for the exclusive add-on T-shirt. Our team has responded to your concerns via email with a resolution and will take this matter very seriously.



