Access WirelessReviews of accesswireless.com

This company is absolutely the worst company I ever have had service through and I mean the worst I have my service with them through the lifeline program and they give 4.5 GB of data 1,000 minutes of talk and unlimited text however I've had them for almost a year and the last 3 months I've used according to them all of my data within a matter of days or even hours and there is no possible way. Last month when my service recycled cycles on the 18th my phone was turned off and charging and by the time I woke up turn my phone on and it came up I was out of data already how can I possibly be out of data when my phone is turned off and I'm asleep and not even using my phone and no one has access to my phone there's no possible way and the last 3 months this has been happening and what is their answer well you can pay $15 to get almost as much data as I already had so they're fraudulent yes I do believe they are scamming not only consumers but the lifeline program they need to be investigated for it because they're thieves. They're trying to force people to pay for something that obviously they can't afford because that's why they'd be on lifeline in the first place because they can't afford to pay a regular phone bill they are frauds they cut me off as far as my minutes were not too long ago last month I just got recent recycled for myservice plan and now I'm once again at almost 4..5GB of data it got put on there on the 18th it's barely the 20th now and they're already saying I'm out of data it takes hours upon hours to use that much data if you're streaming movies and stuff all I've done was go online a couple of times and check mail messages I haven't gone and done any kind of streaming but yet I'm out of data again so that they could try to get $15 out of me again they're liars and their thieves do not use them if you want your service to be good. And God forbid you try and switch companies because you have to go through the whole process of qualifying for thr program again . I didn't ask for or want then to be my provider in the first place I wanted SafeLink wireless because they seem to be the most beneficial and reliable yet I got put with these yahoos and now have nothing but trouble and don't expect any sort of professional customer support from them. They are literally about as professional as as wart on a toad frogs a**!

Dealing with Access Wireless was like stepping into a black hole of rudeness and incompetence. Their customer service isn’t just unhelpful — it’s actively hostile. The representative I spoke to had a nasty, dismissive attitude and practically refused to provide me with my own account number even after I asked repeatedly. That level of unprofessionalism is astonishing. I’ve never been happier to port my number far, far away from a company. It’s a relief to be done with Access Wireless. And to be clear — don’t think Tello is any better either. If you value your sanity, avoid both.

Access wireless is a potentially fradulent carrier. DO NOT USE ACCESS WIRELESS. They have used my debit card for two years, then all of a sudden cannot use it. They further initially refused to accept responsibility and give me my acct # and transfer pin per number portability law. I DO NOT RECOMMEND USING THIS CARRIER.

The service is so bad that I can't even make phone calls! Doesn't matter where I'm at in the city or on Wi-Fi I can't even make calls then. Then as I'm trying to access my account number, which is not listed on my account online, and try to get my porting pin I can't even make a phone call to customer service because the service is so bad it breaks up too much to even have a conversation. If you're a person who's thinking of using Access wireless that's government subsidized in your state, it's not worth it. Go with mint mobile instead as they are affordable and the service is much better. It's not worth the trouble to get subsidized phone service.

I ordered a $140 phone, paid extra for Express shipping still no phone, I'm afraid to cancel my order because I have a feeling it would take forever to get my money back (even though they had my money before I was done placing my order). I've sent several messages (since I can't find a number to call) they told me it would be shipped Friday by 1:30pm, then on Friday i received another message it would be shipped next week??? What the hell! So since they responded to my review, i have been blocked. Cant tell me its not a scam. I just want my money back!

I have the lifeline program through Access Wireless in Oregon , Access Wireless is the only company Oregon uses ! I started out with the Gemini free phone , lots of issues with the phone ! Access Wireless sent me another phone to fix my issues ! The replacement phone is a PCD p63L, and it has lots of issues as well , so many that half the time I just shut it off , it's so frustrating when trying to go on internet , send s text etc when every few seconds I get this message system UI not working! The screen will go black and come back on when it's ready too ! Most of the time it takes me 5 to 10 min just to be able write and send a text and making a call ! I appreciate the lifeline program , having a good working cell phone would help as well ! I don't understand why Access Wireless sends out worthless phones to people who can't afford to buy a good phone , is it because we are the poor ? I have no other options but to keep using Access Wireless since they are the only cellular service provider for Oregon at least where live in Oregon ! I tried writing this review on my PCD phone but as usual every 5 seconds the message " System UI not working" so I had to borrow a friend's phone ! What's it going to take to get a usable Lifeline cell phone ? Just because we are not able to pay for cellular service , we should get a usable free lifeline cell phone , not this crap you have been giving out ! You told me in your response to my last review , that you (Access Wireless )wanted to resolve my phone issues . Well you did not , not even close ! I am reporting Access Wireless to the FCC consumer complaint website, and to the Better Business Bureau as well !! And the Oregon public utility commission !! Thanks , Shelly Cox

I called the public utility commissionioner office and this has been an ongoing inconvenience for me for the last 4 months. I talked to one lady last Friday she told to call bk today just for another lazy employee to lie to me !!! Her name is Cynthia and I am being racially discriminated against by her every time I call for help

Id give it zero if I could. I switched from my carrier to their free phone/service and it was completely useless. The phone rarely had a signal anywhere. When I could make a call, most of the time we couldnt hear each other, and the battery barely lasted half a day. I have a feeling it was never meant to exist outside of a promotion because that phone was not intentionally designed to work as a real working phone. I ordered a Samsung from THEIR website that didnt work at all. They kept making silly excuses and saying Id have to wait another 72 hours before a specialist could help. They blamed the phone not recognizing THEIR own sim card on a power outage in another zip code. Finally I was told I could get a refund and was given a different customer service number to call. No one ever picked up and it went to an answering machine to leave my info. Of course no one has contacted me and there is no way to get anyone to talk to me. I bought a $150 phone from them that never worked and they refuse to fix it or refund me. This whole company is a scam. I rarely write reviews for a bad experience but this has been so exceptionally bad that I had to. Im going to invest some time into letting everyone know how this company is completely fraudulent. Dont make my mistake by ever doing business with them.