accessibleGO Reviews | Read Customer Reviews of accessiblego.com

accessibleGO Reviews | Read Customer Reviews of accessiblego.com

accessibleGO reviews

Showing 59 reviews with 5 stars · Clear filters

Customer
Oct 27, 2023
I asked a pretty significant question
I asked a pretty significant question, I was given a very prompt reply.
Response from accessibleGOJan 29, 2024
Thank you for this feedback! We appreciate it!
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cora B.
Oct 26, 2023
stellar
don't know if this is part of your service but we weren't on the first floor. do you ask them that? otherwise your service is amazing & so needed thank you
Response from accessibleGOOct 29, 2023
Hi Cora, many thanks for the kind review! We checked our booking system and we apologize that we did not find record of first floor room request, though we always do our best to secure this for our customers because we know how important it is for safety. In general first floor room assignment is based on availability upon check-in as hotels don't always have all of their mobility-accessible rooms on the first floor. Thank you again for choosing accessibleGO! We are always here to help and we will note in our system to look out for this request for when you book with us.
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Mary
Oct 25, 2023
Excellent customer service
This has been an amazing experience. Booking the hotel is easy and my specific questions regarding the room accessibility for my specific needs or answered. The representative I worked with went above and beyond to be helpful and follow up. I will definitely use this site in the future.
Response from accessibleGOJan 29, 2024
Hi Mary - Thank you for your kind words. This is exactly what we are here for. We know that the experience must be specific to you. Looking forward to assisting with your next trip!
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Kay
Oct 24, 2023
Help Finding a Hotel with Accommodations
AccessibleGo was a great help figuring out which hotels had the accommodations our daughter needed to have a safe and pleasant stay. They were persistent and diligent in contacting hotel personnel to find out whether her scooter would fit through the doors and which rooms actually had grab bars where she needed them. All communication, both on the phone and through email, was professional, courteous and friendly. We are so glad that we found out about this service! We definitely will be using accessibleGo again when we make travel plans with our daughter.
Response from accessibleGOJan 29, 2024
Hi Kay - It was quite a journey to find the hotel that fit the bill! So happy it all worked out. We are looking forward to the next trip. Always here to help!
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Bonnie
Oct 24, 2023
Helpful when Booking
We haven't yet been to our lodging yet, but accessibleGO has been very helpful communicating with the hotel about our accessibility needs.
Response from accessibleGOJan 29, 2024
Hi Bonnie - Thank you for your kind words. We are here to help to ensure that the hotel knows about your accessibility requests.
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Janette
Oct 23, 2023
Nice hotel and nice room.
Nice hotel and nice room. We were placed on 5th floor and I would have preferred the ground level for fire reasons since I cannot walk downstairs. The walk-in shower was wonderful since I cannot climb over a bathtub.
Response from accessibleGOJan 29, 2024
Hi Janette - Thank you for sharing your experience. We do our best to get first floor room assignments, but not every hotel has all of the accessible rooms on the ground floor. However, we know this is very important. Thank you for the feedback!
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Judy J.
Oct 9, 2023
Everything was perfect
Everything was perfect. First time traveling with my husband since his stroke put him in a wheelchair. Y’all took the worry out of the process!! We were able to enjoy our trip!
Response from accessibleGOJan 29, 2024
Hi Judy - Thank you for taking the time to share your experience. We are so happy to hear that you were able to enjoy your trip and not worry about the details.
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Andrew B F.
Oct 6, 2023
Great Experience!
They assured that we would have the handicapped accessible options we needed on our recent trip. We will definitely be using them for our next trip in a few weeks.
Response from accessibleGOJan 29, 2024
Hi Andrew - this is excellent to hear! We look forward to your next trip!
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