Anon
Appalling insurance company
Appalling insurance company; consistently and unjustifiably refuse to pay out and attempt to reduce claims even when the cover was in place. Be prepared to involve third-party support services such as the Financial Ombudsman, sacrifice an unreasonable amount of time, and suffer ill effects emotionally if you ever have to experience a claim with this insurer. They are ruthless from the outset, right up to the very end of the claim, and carry no regard for the impact that unavoidable disasters have on a policyholder's life. Be prepared to fight to survive. Nothing is straightforward. Would not recommend insuring with this company; opt for a more traditional insurer with good moral standing. if you are reading this and are unfortunate enough to be where I was, keep fighting the fight; don't give up.