AcastReviews of acast.com

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Poor support, poor ethics. A company that specializes in ruining the authenticity of podcasts.

Almost non existent support. Total lack of communication over the switch to video. There are press releases going out mentioning video for apple podcasts and then no communication from Acast to customers at all... for over 3 months. I actually just cancelled my subs and took my podcasts elsewhere. I run a show with decent numbers and industry plaudits, yet they only seem to want to support and give love to a handful of their own podcasts. That and they wont allow customers to upload their video to spotify (its in their terms and conditions). They also wouldnt allow us to enter their ads market place and gave vague reasons why. Good riddance. A rip off that needs to sort its support issues out fast... all my friends are looking to leave.

Don't answer queries of pay invoices. Customer service is not existent.

Acast has unfortunately become one of the worst platforms for podcasters when it comes to being paid and the customer service. This is now the second time I’ve had issues getting paid. I completely understand that mistakes or technical problems can happen, that’s not the issue. The problem is the lack of communication from Acast’s support team. Whenever I try to reach out via chat or email (both customer service and finance), I’m simply ignored. On one occasion, I waited over three weeks for a reply. This time, I still haven’t received ANY response at all. Basic customer service should mean acknowledging someone's message, confirming that the case is being looked into, and providing an update, but Acast does none of that. I’ve been with Acast for three years, and I’m genuinely disappointed to see how much their creator support has declined. It used to be great, but since the past year, it’s become way worse. Please pay my invoice and reply to my emails or messages.

"We can't help you advertise because we don't accept music..." My content wasn't music.

They fired their only employee in Denmark (where we are based) and cut of the ads - no explanation or information. And now they don't want to release our RSS-feed. This is a very unstable company it seems.

For the last few months, I have been having several issues with Acast not paying overdue invoices and not responding to emails. They also changed what was required on invoices multiple times to further delay, and I when I reach out via email, I am ignored. I have also tried multiple times to reach out to a human via live chat, but no one seems to ever respond. Please pay me the overdue revenue that has been outstanding for more than 6 months now, and please actually respond to one of the MULTIPLE emails I have sent you requesting an update.