AcadiumReviews of acadium.com

Business owners beware. This may be great for apprentices but once you give them your money, the customer service is awful. I was having issues with the platform that I emailed about for the first 2 weeks, took just about that long for someone to answer me. I’ve also emailed and began conversations with numerous apprentices and when you go to schedule an interview, none respond. Not to mention 90% of these candidates have zero qualifications. It’s been such a waste of time trying to schedule an interview, I requested a refund, and they will not give you one.

They just took 5 payment from my account and I had to call the bank fraud department to rectify this. I dont even know them or who they are and how they got my card details

This is worst platform for digital marketing apprenticeship. I finished all the courses. Helped around 3 employers with FB ads, social media and customer service. One of employer made me pay for video marketing creation on promo. They just used me and then they didn't even produced my experience letter and they deleted all my work proof from trello. I even talked with Acadium about this and they asked me to produce evidence. How can I produce evidence if they deleted all my work proof on trello? I wasted my time and money in this and got no experience letter or support in return. I wouldnt recommend this platform to anyone.

Most of the positive reviews here are from the interns, not the businesses. Of course the interns like it because it's free for them, they get education and it helps them. Part of the nature of hiring interns is that you're selecting from an unexperienced pool of workers; some require more time to explain what you want done than it would take anyone else to actually do what you want done. That's not what my complaint is, but it is a reality that any business owner would need to consider when hiring an intern. And if you want to hire an intern there are much better resources than Acadium which I wish I would have researched sooner. My complaint is regarding the Acadium's unfriendly billing practices and lousy return policy. If a business pays for 7 interns but only hires 3, and they are unsatisfied with the overall experience, they should get a refund for the other 4. They only refunded for one because it was requested within an allowable time frame. So they're basically stealing the money for the undelivered, unused portion. It is borderline predatory because the billing occurs automatically whether you're hiring interns or not. Didn't hire an intern this quarter? Well, you're still charged as if you did. And their customer service just refers to a return policy until they get to the point where they just ignore the complaint. If you don't deliver something, you should give a refund for that which wasn't delivered. The policy sucks and it always has. Setting it up that way in the first place was predatory. It's the same as any recurring billing scam that people complain about. It's why the FTC in the United States has warnings against free trials and similar scams. I don't know what Canada has by way of consumer advocacy but I intend to find out, and hopefully it applies to a B2B service. It's not uncommon to pay for something on a recurring basis in business but it's a scam when recurring billing is combined with such an unfriendly return policy.

Former GenM, now Acadium is a scam. Save yourself money, frustration and time. I speak from my experience, as well as multiple business owners I know whom had similar testimonials. Terrible customer service. It’s now owned by a foreign company that also charges an international fee at each renewal. There is no quality control. It’s essentially “interns” whom are actually utilizing the platform for paid job placement. There are very few interns, most are flaky and will do minimal work if any at all. Acadium will take your money, offer no assistance, no service, no refunds and ultimately no interns. It was a good concept that needed work and Acadium destroyed it.

RIP OFF! We had a bad experience and tried to get assistance. What did we get back in response....CRICKETS! We ended up cancelling the service. To our surprise, we were charged when the renewal option came up. Mistakes happen, but we couldn't reach anyone to fix the issue. We finally had to leave a bad (horrible) review to get a response. The CEO, Moe, contacted us and their team was to refund the unauthorized charge and cancel our account (see below). Apparently, they said they cancelled the account and NEVER did. They just charged us again! What kind of POS company takes unauthorized money from people in the middle of a PANDEMIC! They are either stupid or crooked. Either way, if you are thinking of using this service, move on to another platform. And "Moe", the clock is ticking.Here is what your team of crack specialists sent us on the 22nd of January, you know, the first time you tried to rip us off! Kristine V (Acadium) Jan 27, 8:45 AM EST Hi there Rich and Andrea! We have already canceled your account and refunded you the recent charges. Please give it 5-10 banking days for it to reflect on your account. I have attached here the invoice as well for the refunds😊 Thank you for giving our platform a chance so early on and as we grow, we hope to see you return in the future as we continue to improve our processes and product. All the best and looking forward to speaking soon👋 Cheers, Kristine Acadium Membership Success Team

Not sure who they paid to give these reviews. Hands down one of the worst staffing experiences I've had. Terrible talent pool, unresponsive once they are hired and you have to spoon feed them EVERYTHING. You're better off reaching out to a local college or university.

Horrible Can’t reach them!