AcadiumReviews of acadium.com

Terrible experience, would stay away at all costs. They are con artists. Should never have wasted our money with them.

We signed up for Acadium's services under the impression of a two-week free trial period with a full refund if unsatisfied. This information was conveyed to us during the signup process. We opted for the service to search for a qualified freelancer for a marketing project. Upon contacting Acadium to express dissatisfaction with the initial pool of freelancer candidates, we were informed that the free trial offer was rendered void because they provided us with applicants. These applicants, however, lacked relevant experience for the project as advertised. By Acadium's own admission, the candidates were not a good fit. We believe this practice is misleading and deceptive. The advertised free trial with a full refund seems contingent on a genuine attempt to connect us with suitable candidates. Providing irrelevant applicants solely to negate the refund policy appears disingenuous.

I wasted 2 months interviewing very junior candidates who were lazy and knew nothing about marketing. I trained one for 3-4 weeks, but it was a complete waste of time as she started skipping meeting and taking days to reply to my emails. When I asked for just a 50% refund when I was trying to be fair, they said I wasn't eligible because it was against their policy. Fun fact: when I tried to book a meeting with them, they made me wait 2 months because they didn't have a sales person to take the calls. No wonder no one wants to work for them.

Ridiculous Refund Policy. They give you 4 hours to ask for a refund as no refunds are allowed after a "match" is made. It is considered a "match" when they send you a random person who you have not vetted and typically doesn't work out. Support team has ignored my emails after the first couple-- been 6 weeks, still fighting for my refund. I told them I'd write bad reviews, so it is: Stay away from Acadium scam if you want the chance to see your money again if a match doesn't work out. You have been warned. I'd put zero stars if I could. UPDATE: JULY 16, 2024: After one final attempt to receive a refund, Acadium suggested (as if routinely) to take up the dispute with my credit card company. After ignoring me for so long, it is my belief they only responded because of my poor review of them. I'm tripling down on my message: do not give your money to this company. They provide no value service, they don't care about their customer concerns, and their refund policy is rigged so that they never have to issue a refund. Take your business elsewhere and let my experience be a warning to you.

Poor deliverables and misrepresentation First, they seem to get their interns to believe they are offering businesses a free service, as both of our interns were clueless that we were paying--and they behaved accordingly (aka they did nothing much). Then when the first one failed, they gave us a second one and put our program on hold. But then they charged us money anyway without alerting us to how they were taking off the hold. They owe us a full refund for nonperformance and for misrepresentation of their billing practices, but have been giving us the stiff-arm. Not recommended!

Business. Would not recommmend. Interns were not of quality our company was searching for. Inquired about an amicable pro-rated refund which company was unwilling to entertain. They talk about refunds for "unique circumstances" and "internal refund policy".

I joined Acadium three months ago. I have had three separate interns during that time. The first had no idea what they were doing. The next two quit unexpectedly in the second week after I had done all the front-end onboarding work (I did it with each intern, probably 20hours of my time total). None of them were able to perform even basic social media marketing, even after several hours of one-on-one mentoring. In the end, Acadium has my money (no refund policy) and I spent too many hours with clearly unqualified interns and absolutely zero help with my business. I don't know where they find the interns, but clearly they are not very discerning. I will also say their sales team is high pressure, the kind where I'll talk to my manager price but you have to sign up today - I can't believe I fell for it. Could not recommend them less.

We have been a non-stop subscriber since the company was called GenM many years ago. We had a couple of successful internships along with several more that were definitely more hassle than they were worth. The only predictable aspect was Acadium’s increasingly predatory business practices. Nowadays they will lock you in, steal credits you have already paid for if you cancel sub, and will change pricing structures at their whim. The final straw for us was a price increase from $147 to $499/quarter which we were not aware of and did not consent to. Within days of being charged we reached out to support and requested a refund (we had not used the service in over two years). The answer was a dismissive ‘no chance’ using a few more words. Avoid this company - they do not respect you and will screw you over sooner or later.