Rafael P.
Up until recently I had always raved…
Up until recently I had always raved about your products. The content has always been very helpful. But, this last program that I am part of was literally forced on me. I did a 30 day free trial and forgot to cancel it before the 30 days were up. I did not read your agreement and you guys did not let me cancel because of it. So as of now, I am not planning on taking the time to look at your program because I am so upset with the bait and switch you pulled on me.I am sure your program is great but I dont need it nor want it and I'm still going to end up paying you over 3.800 when this is over. I promise you, I will never purchase anything from you guys again. I hope you guys shy away from this business practice and give better customer service to the next guy that wants to cancel your programs.
Response from Academy of AdvertisingDec 20, 2020
The program was NOT forced on you. You bought a 30 day trial that automatically converts into a monthly membership. That offer was clearly stated on that page, order form and in emails we sent. As you stated, you knew it was a 30 day trial and you FORGOT to cancel. That's key language. YOU didn't do it. We didn't "trick" you. There was ZERO bait and switch. And your understanding of what went on is clearly WRONG. We canceled your annual membership. You were billed ONE month at $295. There are no refunds with this offer. However, we did cancel any future payments and you will not be billed $3800 as you stated on this message. You would be wise to do a better job of understanding your purchases and refund requests because you clearly aren't paying attention.