Absolute DigitizingReviews of absolutedigitizing.com

I'm adding to Trustpilot the reply I made to the owner in the Google reviews. We stand by our review. After spending $217.50 on digitizing, not a single file delivered to us was truly usable for production. We had to send all of the designs to other digitizers to have them redone properly. It is also not correct to say that this process lasted two months. Since we started working together, approximately one month had passed, not two months. During that time, we did five projects: the first two were not viable and we were not clearly warned; then some lettering that also turned out not to be viable; then a letter A where the foam would not close properly in the lower part of the legs; and finally another design that was also not usable for production. None of the designs respected something as basic as symmetry, even though we clearly stated this from the beginning. Yes, many edits were made, but that was not the real issue. The problem is that those edits never fixed the core design problems. Instead of properly correcting what was already wrong from the start, changes kept being made on files that were still flawed at the base. After the first problems, we explicitly asked to be told in future jobs if something was not technically feasible before digitizing it. We were told that would be done, but it was not. In the last job, we asked for one specific modification to a previous design and clearly stated that we would pay for that change. Instead, the whole logo was digitized again and we were charged as if it were a separate full job. Despite all the previous problems, we still ended up paying for that last work. We also have all conversations saved by email, and they show that many of our instructions were not properly followed. At one point, we were even told it was better to explain things in just two lines, which gave us the impression that our detailed instructions were not being fully read. They also tried to blame our embroidery machine, but after we sent videos showing it was in perfect working condition, that claim was dropped. We are attaching a few supporting photos showing real machine issues, thread nesting, execution problems, and files that could not be properly used in production. Other digitizers later corrected the vector, balanced the designs properly, and gave us a much better result for less money. Based on our experience, we stand by our review and do not recommend this service.

Worst service ever. First attempt looked nothing like my basic design. Next attempt looked better. Stitching out was an issue. Sent back images along with my desired result. ‘Edits’ returned to me unchanged. Middle of the background was missing. Stitch quality is different when stitching on stabilizer vs a fill area. When asked about the hole in the design, they made it bigger instead of blanketing the area fully. Worst experience 60 emails from February 2 - 24 3 orders. 3 refunds #143793495 #144264510 #145015297 This is actually the second review that I did on your company. You asked me to take it down and give you another try. Obviously it was still a horrible result. I had to piece parts of the many attempts to get a Frankenstein version of what I needed. Then paid someone else. I even sent you the finished project created by your competition. There’s a saying- let sleeping dogs lie. It means don’t wake something that could potentially bite you. You’re five months too late. Woof. Woof. Grrrrrrrr

Horrible customer service!!! Did not get what I ordered, and they will not give me the type of file that I asked for without paying more.