dpdpiq
they never ship the order or respond to…
they never ship the order or respond to you it has been weeks and still no updates SCAM

We turn albums into jewelry.We're a Brazilian jewelry brand created for people who love music. We design accessories inspired by artists, albums, eras, and visual references that shaped culture, transforming those ideas into pieces you can wear and carry with you.Every piece is idealized, designed, and produced by us. We don’t resell generic jewelry or simply place existing products under our name. Each accessory is developed with its own identity, from the original concept to the final result, with a strong focus on details, symbolism, and connection to the music that inspired it.Based in Brazil, our production is made through a 100% Brazilian supply chain. Our pieces are handcrafted with careful finishing, using certified metal alloys and plating from responsible sources, including recycled materials whenever possible. This allows us to support local craftsmanship while maintaining high standards of quality, originality, and fair production.Since 2022, we've been building a community around music, culture, and jewelry. What started as a passion project made by real fans has grown into a brand with international customers, worldwide shipping, and collections inspired by artists such as Ye, Frank Ocean, Kendrick Lamar, Tyler, and many more.We’ve also created campaigns, events, and visual projects around our pieces, because for us, the story behind each accessory matters as much as the product itself. Over the past few years, we’ve faced many logistical challenges, especially with international orders, and we sincerely apologize for any delays or issues some customers may have experienced. We know trust is built through consistency, communication, and accountability.Right now, we’re fully focused on improving our international side: better support, faster shipping, clearer communication, and a more transparent experience from purchase to delivery. Our goal is to make sure every customer feels properly assisted and that issues related to delays, shipping, or support a
ABOVE AVERAGE (aboveaveragebr.com) has 13 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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dpdpiq
they never ship the order or respond to you it has been weeks and still no updates SCAM
ANDRCHUS
Order #6358. Ordered September 4, 2025. The confirmation stated a maximum processing time of 20–25 business days. More than one year later, I have still not received the ring and have not received a resolution despite contacting the company.
Tsvetelina G.
I bought two items on April 21st as a gift for my boyfriend for our anniversary in may and they still haven't arrived and it's july... The jewelry seems very nice and high quality, but the customer service is TERRIBLE. I have sent multiple messages and Im still waiting for a reply and I hope to get one soon.
Archie F.
Zero response. I have been bugging these guys about this for around a year and a half or more since I spent £50 on the ring! No support, empty offers and apologies. Was told it would take 2 weeks to deliver. It’s now been a year and a half.
Faith G.
This is a scam. Three months and zero response to emails, have reviewed absolutely no information since ordering and it clearly isn’t coming.
Response from ABOVE AVERAGEJun 15, 2026
Hi Faith, First of all, we’d like to sincerely apologize for the delayed responses and for the delay with your order. We also wanted to let you know that we weren’t fully familiar with Trustpilot before, but we’ve now created and claimed our profile, and we’ll make sure to keep everything properly monitored and organized from now on. Your order has already been reshipped and should arrive very soon. Again, we’re truly sorry for the inconvenience and appreciate your patience. Please feel free to reach out to us anytime. We’d also like to guarantee you a gift and a discount on your next order as a way to make it up to you. Thank you again.
Daniel
I ordered a ring from their website in September of 2025. It is currently the ends of January 2026 and nothing has arrived. I've sent them emails, no response. I spammed their Instagram and they replied once telling me that they will give me a refund, and then they ghosted me. Please don't get scammed like I did.
Response from ABOVE AVERAGEJun 15, 2026
Hey Daniel, As we discussed via email, your order has already been shipped out. I’m really sorry again for all the inconvenience, and thank you for your patience. You now have my personal work email, so feel free to reach out anytime if you need anything else. Best, João
Ginevra G.
Non comprate assolutamente. Sono passati ormai 3 mesi da quando ho ordinato, li ho contattati tantissime volte in tutti i modi possibili, e non ho mai ricevuto risposta.
Response from ABOVE AVERAGEJun 15, 2026
Hi Ginevra, We’re truly sorry about this, and we sincerely apologize for the inconvenience. We recently had some logistics issues, but they’ve now been resolved, and affected orders are being shipped out immediately. I’ll try to look up your order using your name, but to make it easier, could you please contact me directly by email? I’ll personally help you with your order. [email protected]
Miryam G.
Don't trust in Above Average. Once you pay you'll never receive your order. You will lost time and energy claiming , sending emails that will not be answered ...It's a fraud
Response from ABOVE AVERAGEJun 15, 2026
Hi Miryam, Sorry for the late reply. We weren’t fully familiar with Trustpilot before, and I’m very sorry if we gave you that impression. Has your order been resolved already? If you still need any help, please contact me through my personal work email and I’ll make sure to personally assist you and get everything sorted. [email protected]