ABBE GlassesReviews of abbeglasses.com

I ordered sunglasses they did not come just got regular pair

Terrible customer service. Very slow to answer emails and when they finally did, they didn't seem to understand the questions you were asking and would give confusing or one word responses or say that they would answer the question 'soon', which usually took days. Very frustrating to communicate with. I would not recommend this company especially if you end up having a problem with what you ordered.

Return or exchange? My experience hasn’t been so good, I sent an email asking to exchange one of the glasses I ordered, I waited 5 days for a response, then I sent them another message the same day they responded, and I'm still waiting. Also if you call by phone no one answers. While I wait for them to answer me, my exchange time, which is 2 weeks, has already expired. I don't think I will buy from this company again.

Lenses not put in properly. Edge of Lenses on Right Eye hanging outside Frame. Waited an extremely long time for eyeglasses not made correctly at all.

THIS REVIEW HAS BEEN AMENDED, PLEASE SEE BOTTOM OF STATEMENT ! In September of 2022 I purchased two pair of glasses from ABBE, one pair distance, and one pair bifocal. Within 5 months BOTH PAIR had bubble fractures where the frame meets the outside edges of the lenses. The other day I decided to try another pair of glasses from ABBE. I immediately looked up my previous order with the defective glasses. I reported the discrepancy with the bubble fractures at the edges of the lenses. ABBE acknowledge that they had a problem with those glasses (I have the emails to show proof of this). However, they would not reimburse me in any way. Their reason for this was that the product had gone past the 14-day return period. They again acknowledged the defect in the previous order. However, after several rounds of correspondence, they would not reimburse me for the defect. I immediately canceled the new order and decided to review their product and service accordingly. When you acknowledge that you are selling a defective product, it does not matter how long you have gone past your return date. You knowingly sold a defective product and will not reimburse your customer, or give applicable discount on a new purchase. This is extremely UNETHICAL, and people need to know about this before they do business with ABBE. I am happy to say that both pair of prescription eyeglasses have been remanufactured and sent out to me at no charge. I am hopeful that the fracturing at the edges of the frame will not happen again.

After receiving my glasses I emailed RE I thought I purchased with polychromatic/transitional lenses. That I wouldn't have bought had I known I hadn't selected that. I was confused at UV/Blulight block and thought I got polychromatic/transitions. I felt my customer service experience in that email was rude, throwing fault on me *it's not us" mentality. The only resolution offered was the same deal everyone else has on the website main pg. This was my first and last purchase on Abbe site. I told them I would just return to Zenni/Firmoo. Not having transitional lenses in Florida doesn't work from me. It was confusing on the website at time of purchase. I was hoping for "just pay the difference and we'll send you a new pair". Not the blame game, attitude email. So, I will buy another pair of glasses w/transitions elsewhere. UPDATE: Wow, ok point proven w/your friendly response. My initial email to customer service I was very friendly. Asking politely for assistance. Got all attitude then. Your below response again, attitude. Very rude customer service. Unlike Zenni or Firmoo. I buy a lot of glasses online with no ordering issues. I dislike these frames greatly and they are as good as in the garbage for me. I hate the frames. Where the arm and front of glasses meet it is larger then pictured, you can see the screw in the glasses. Look and feel cheap. Too oversized. I would appreciate a return. That's the resolution I want.

My plastic frames broke after three days

If you ever need to return a product at ABBE Glasses, be prepared for a challenge. If you need to return an item for defects in workmanship within 14 days, you will be offered a 50% discount instead of a full return. If you need to return an item purchased using store credit, you will only be eligible for a 50% store credit, not a refund of 50% store credit to your original method of purchase. Their returns policy listed on their website is optional to them, and will not be enforced. You also make your own return label - they will not provide it. You WILL lose money if you attempt to process a return through this place. Be forewarned.