Danielle
My first experience with ABBE
My original review was 4 stars(it’s below), it’s been edited to 3 stars. When you get your order there is a flyer that says if you give a review you receive a $5 credit. So I gave my review, but never saw a credit. I emailed them & was told that only 5 star reviews received the $5 credit. This is the reason for lowering my rating to 3 stars. So now you know…they buy 5 star reviews. Shady business practice in my opinion. This is my first experience with ABBE glasses. I have purchased glasses online many times. The ABBE site is fairly easy to navigate & user friendly. I didn’t have much trouble figuring out how to choose the options I wanted & place my order. There is something I’d like to suggest…when using the try on feature, if you are signed in to your account, it should save your picture instead of having to redo it every time. I placed my order on 3/23/23 & received my glasses on 4/11/23. So 19 days. My only issue with the shipping is tracking. The carrier tracking is quite vague & doesn’t give much in the way of updates. It would be nice to be able to easily track your order & receive regular updates on the order status. My glasses were packaged well & received in perfect condition in the case along with a cleaning cloth. The fit is as expected, although I may have to make slight adjustments. Since we are talking about adjustments, I’d also like to suggest more information & videos on doing your own adjustments. This can be a bit on the scary side if you’ve never adjusted your own glasses. I appreciate the discounts offered on the ABBE site & the additional discount received with my order. Overall, given the choice between ordering glasses at my eye Dr or ordering online, the online option is definitely more cost effective. I usually get new glasses every year when I get my eye exam…that would be a fortune at my eye doctor’s office.
Response from ABBE GlassesApr 14, 2023
It's wonderful to know that we exceeded your expectations and provided you with excellent service. We will continue to improve our services and we thank you for the tips. This will help us to upgrade our system to be more user friendly .. we appreciate your feedback.




