Abacus Life SettlementsReviews of abacuslifesettlements.com

My experience with Abacus life was extremely disappointing. I spoke to Jackson and we proceeded with the application to sell my policy. After this, all communication ceased. I received no confirmation that he even received my application. I had to call him and ask if he received it. I sent it by a prepaid envelope from FedEx that was sent to me by Jackson. I gave it 2 weeks and no response from Abacus. I finally decided to call. Yes, he received it. He would let me know when he heard anything. Never heard a word. I called him again a few weeks later and I was told I should hear something within the next week. I waited another 3 weeks and heard nothing. Finally called him again and I actually got a text message from him telling me that Abacus would not buy my policy. No explanation as to why I was turned down. I can't believe he left me a text message. Obviously poor customer service. I would love to know why I was turned down but I will not call again. They do not deserve an A+ rating based on my experience.

I had a $100,000 term life insurance policy lapse because premiums were going to increase and Abacus offered NOTHING because they want you to be, literally, on death's door. These companies only make money if they give a small amount (short period of premiums) and then cash in on the large insurance payout.. DUH... so if you're in reasonably good health...good luck!

Very poor process. They failed to meet their scheduled phone appointment with me twice.

My absolute frustration has driven me to write this review for those of you who are considering selling your life insurance policy, especially those with a terminal illness, when time is so precious. BEWARE! This is my unfortunate experience with Abacus Life Settlements. At first, communications went well with our representative Jackson, but when he suddenly left the company, my husband and I were led on an endless, multi-month journey with plenty of empty promises. At first we weren’t even informed that our representative had left the company! We had to find out on our own and it was only after weeks of several phone calls did we learn they he was no longer there. When we asked for a new representative (as we were literally in the middle of negotiating and trying to conclude an offer), we were told someone would contact us back, but they didn’t, even though we called many times. It was very disconcerting to be completely neglected and have no follow up. Matthew (one of the managing partners) had been involved in our discussions but he was very difficult to get a hold of and didn’t return our calls either. A dedicated representative was never reassigned. After weeks, which turned into months, Matthew finally reached back and promised to talk the next day and work out similar numbers to what we were offered before, but once again, he did not, despite our attempts to contact him. Weeks went by with great frustration and my husband expressed his dissatisfaction in a review. Following this, I spoke with Matthew by phone and he talked me into believing him when he said that he would make it right. Well he didn’t. His idea of working it out was making a verbal offer significantly lower than before, which then turned into an even lower number in writing. The idea of working in good faith is exactly that, so if you’re looking for good faith, don’t expect it from Abacus. Instead of taking responsibility and setting things right, they are only interested in pushing a narrative that tries to shift the blame for their own inadequacies. I also have concerns that they have discussed our particulars with other companies. Are they trying to punish for a bad review? My advice to Abacus Life Settlements when dealing with the terminally ill patient and family is this: A viatical settlement offer should be handled with the greatest of care, and the greatest attention, not with neglect and false narratives. Have some respect for us, those whose misfortunes you make a living from! If you offer to make things right after messing us around for many months, causing us emotional and financial loss, you should do exactly that, not pretend that you will, and then drag us through the mud, once again. It’s absolutely disgraceful! Shame on you!!

Abacus and Matthew Ganovsky just left the same response as the first response. ??? WHAT IS WRONG WITH THIS COMPANY, ABACUS Life? They left a form letter response, twice. So typical, for Matthew Ganovsky to respond in such a cold calculated fashion creating a delusional narrative to protect themselves from the truth. Stay away, from Abacus and Matthew Ganovsky especially if you are dealing with cancer and you want a fair deal, not a greed driven response with stress attached to it. If you are a cancer person, and you don't want to be stressed out heed this warning, stay away from Abacus and Matthew Ganovsky. This is for Abacus, if you want to respond to my one star review regarding your company why don't you come up with something that that's a little more honest instead of creating a narrative that only suits you. TELL THE TRUTH. I also have dates, copies of texts, copies of emails and voicemails that never got responded to. Matthew Ganovsky should take responsibility for his unequaled horrible response towards a cancer patient. If you're not going to tell the truth please don't respond. Every time you respond with your own fake narrative it's just frustrating to deal with you, an individual that places a fake narrative above truth. This shows a very disqualifying character in regards to Abacus Life and Matthew Ganovsky.

I wish I could give less than 1 star. Absolutely the worst in the Industry. At all costs stay away from these LIARS. They will waste your time with every conceivable excuse to delay and by the time you reach step 5 of their 5 steps to settlement you get a sorry we can't help you! Stay away and btw the Google Reviews are posted by employess of the company, BEWARE of Shane McGonnell who by any stretch lacks professionalism and reminds me of a used car salesman except many of those have integrity. 1-11-2019: Still waiting on Contracts, what are you hiding Shane! You did nothing to address a 10 year old issue which your due dilligence was a google search. LIAR and then you threaten to publish public information in attempt to embarrass me which is disgusting (They are all posted on Google for everyone to see what a lying self serving person you are). 1-23-2019 UPDATE The response clearly was written by legal counsel to avoid any potential legal action and the intake forms mention nothing of what is contained in response, Shane did a simple internet search and found an article from an old case to use as excuse to pull their offer. So much unprofessionalism amazes me, all documents posted on Google for trasparency. Just avoid this company!