AARPReviews of aarp.org

AARP website fails to address new members with easy to understand navigation. This is further complicated by online customer service persons. AARP management has FAILED to educate and train . Since there is no introduction about how to best navigate, it's not there. For example clicking on a link to companies who offer products or services is clumsy. Instead the end user like myself became frustrated with having to create a user id and password. Having to wait for authentication. That should connect with a simple click. For example to connect with BUDGET car rentals and selecting vehicle, date and strong upsale of additional insurance coverages is pathetic. Along with switch and bait practices. All of these experiences happen and I was totally unprepared and disappointed.

I have been trying to CANCEL my life insurance with this company since May 28. I joined last year and received notification it was term life insurance and my rates would be increasing. I was given the option to convert to whole life insurance but the rates to convert to whole life nearly doubled! I looked around and found a policy I could afford and spoke with a representative, John Dublin, who assured me my policy was canceled. I’m STILL receiving mail… EVERYTHING accept my refund check. Spoke with Alex in the cancellation department on 6-10 and was again told the policy was canceled and the refund check was going out last week. Received an email today stating my payment is due and the policy still shows inforce online. Spoke with Greg in the cancellation department today who stated the request is being handled by the back office and normally takes 7-10 days to process the cancellation!! REALLY??? SICK OF THE RUN AROUND!!

I paid $20 for a yearly subscription, but I've rarely been able to login to my AARP Now app on my phone. Having the app is integral to taking advantage of its benefits, but if I can't log in, WTF is the point? When I call customer service they are able to fix the issue, but then the same problem keeps happening. I'm going to call them this week (THIRD time I'm calling them, BTW) but I'm not calling for help. I'm calling to tell them I'm not going to subscribe for their services next year because in spite of all their "supportive" language, they DON'T care about American seniors. If they DID, they would FIX the problem of not being able to log in to their precious app! Don't tell ME that I'm the ONLY person having issues with logging in🙄🤬! If they cared about us, they would fix it. Actions may speak louder than words, but INaction screams the loudest of all. This is, sadly, so typical of American businesses; declaring tthey care when, in fact, they don't care at all. They live by the first commandment of American marketing: "Profits Before People." And they don't care WHAT ages their customers are.

What a joke! Discounted car insurance for just under $2000 a year! I don’t think so! Bought top rated car insurance for $1300, on my own. All AARP is about is a marketing scheme to get you to spend money with AARP vendors.

I had AARP membership & I had lost 6160 points. i had never ever received any email about my points balance & received an email after losing 6160 points saying it got expired. I did reach out to chat Agent to reinstate my points back but she had pointed me to Terms & Conditions - in reality no one looks or fight with Terms & Conditions if the Org is friendly enough & at least provide one time exception. AARP as a non profit org & the way I got treated no profitable org also eat away had earned points & point for the first mistake (in case I did but I don't agree as I hadn't receive any notifications until today)

I've used AARP/Expedia travel numerous times to make travel arrangements, but will no longer do so. A month ago, we booked a resort for a week in Cancun. I received our confirmation and thought everything was set. A few days before departure, I went to their website to print the itinerary. To my surprise, our resort reservation had been canceled. I immediately called them to find out why it was canceled and why we were never notified. The representative could not tell us why it was canceled, nor why we were not informed. No help at all. I went directly to the resort site, they showed numerous rooms available. We booked a new reservation for the same size room, for the same week, at a lower price. Thankfully, all worked out as we had flight reservations which could not be changed. Will never use AARP/Expedia travel again.

AARP is to biased and no longer represent my views. Been a member for most of the last 15 years. No longer, cancelled my membership today.

I have been an AARP member for more than 15 years but I cancelled today. They are being paid to endorse United Healthcare Medicare Advantage insurance plans. United Healthcare has been accused of repeatedly delaying and denying appropriate medical care. The latest issue is United Healthcare is accused of paying nursing homes bonuses to not send residents who have United Healthcare Medicare Advantage insurance plans to the hospital when an emergency arises. United Healthcare calls this APK, admissions per thousand. They penalize nursing homes who send too many people to the hospital and they reward with bonuses nursing homes who keep their hospital admissions or transfers low. This is a disgusting practice. I questioned AARP about this and AARP admitted they are paid to endorse United Healthcare and then they tried to distance themselves from the reputation of United Healthcare. In my opinion AARP is not putting seniors first, they appear to be chasing profits at the expense of seniors.