AARPReviews of aarp.org

My opinion only of the services we received through AARP. We have been with AARP for a few years. Within the membership timeframe, we have found it not to be as advertised. We switched our auto insurance about 2 years ago to go with AARP choice, The Hartford, as well as the dental service, Delta Dental they offered, and neither was satisfying. Recently, our vehicle broke down out of town, and there was no insurance person to speak with. I had to communicate with a chatbot who was not understanding anything I was saying. Because it was already dark & late in the evening, we ended up paying the full cost for towing the vehicle back home. When I contacted The Hartford on that following Monday, I went through several reps and chatbots. Finally, I was given an email to send the receipt to for them to decide IF they were going to refund or deny the reimbursement request for towing. I was told there is a 3-week wait period in which we will not hear from anyone to know if they received the email or not. They will send a letter at the end of the wait period only! We have never experienced anything like this before with full coverage auto insurance. Plus, I asked if something else would happen to our vehicle over another weekend, was it not a person we could speak with next time. To my surprise, the rep stated it was not, if the incident happens after their normal business hours. And with both, we never spoke to the same person, meaning you have to explain everything all over to each person. We wasted a lot of money. We are most definitely going back to what we had before. Update: I have contacted the company several times since the first review. Each time I was given a 877 number to call, which I did. The reps were friendly. One stated she would put in a request for someone to get back with me because it had been a month. One of the other reps on a different attempt stated she didn't see the reimbursement request and would send a request in and someone will get back with me in approx. 1-2 days. My unanswered question is still, if we are paying for full coverage which towing is included, why do we have to wait to be approved to get refunded for the towing??? Today is now January 22, 2026, a month later; and waiting!

AARP claims to be politically neutral. But if you bread their magazine you can see they are not. What really got to me is that they pushed Obamacare, used members money to lobby for it, and teamed up with insurance companies to sell supplementary insurance and raise revenue for themselves. Many of us got stuck with that lousy Obamacare and the AARP made money off of us.

Imagine an organization the size of AARP that doesn't have a support email address. You cannot send an email and ask for assistance - you HAVE to chat during regular business hours. This is not customer friendly

I dropped AARP like a hot potato. All their affiliations were more expensive than if I went it alone including their Medicare Supplemental (30% higher) vision care referral (the same price as full retail) and everything else. They're a waste of time and money, in my opinion, and not worth the time of day.

AARP Rewards Program is a SCAM! Any attempt to redeem Rewards Points FAILS, with the following cryptic message: "! Unable to process redemption request" Been this way over a year, despite amassing over 50,000 (worthless) AARP Rewards Points! Can't getting any help resolving this, including "Chat". Sent many related emails to puported AARP "Consumer Care", i.e. consumercare (at) aarp.org , with all contact details, membership number, and so on. Insert "cricket sounds" here! What AARP *does* do well: "Auto-Renew Membership", at $20 a year. STAY AWAY!

AARP is promoting a $49/day offer with Budget car rental, which Budget does not honor. Upon calling AARP customer service they claimed they called Budget without successfully getting Budget to honor the promotional price.

The foreign agent was so mean and down right rude to my mother, she got life insurance for herself and her husband that had a stoke and my mom told the agent that she has to speak for him because he doesn't know much about his insurance info just that he got life insurance,the agent was getting rude and saying he's not going to go through this call if he can't talk.to the police holder so we had to feed my mom's husband on what to say and the agent ask my mom for something else and she said hold on let me get it she took 5 seconds the agent assumed that he was going to be waiting a long time and rudely told her that he was going to hang up cause they can on wait for 2 minutes which we understand but the rude way he's saying it pissed us off so he got plenty off bad words back, I feel like Aarp is allowing this kind of behavior! Do better!

AARP Travel - making flight reservations with my AARP Travel Center showed a price that is $1100 MORE than Expedia quote. AARP travel for flights is powered by Expedia. Flight from Florida to Germany same exact Itinerary was $1100 more with AARP Travel Center. This is absurd. I'm not sure what i'm getting at all with AARP membership