AAMCO Transmissions CentersReviews of aamco.com

2/20 Addendum to earlier review: @ 1645 Addendum to earlier review: Just spoke to the corporate office and they are supposed to call with an update this evening. Friday evening. 4:45 PM. The shop is getting ready to close until Monday. They have not even taken the transmission out to diagnose and take pictures to send to Silver rock yet. Monday will be 14 days that Aamco in Chesapeake VA has had my vehicle in the parking lot waiting to go in to be repaired. And it hasn’t even been diagnosed yet. 2/20 @ 1200 Chesapeake, Virginia location Asking to speak to the regional manager (Mark Soderberg) I am having to take to social media because I cannot get contact information for the regional manager or headquarters. Sir, I have had my vehicle at the Aamco location in Chesapeake, Virginia going on 11 days now. I purchased the vehicle from Carvana and within 24 hours filed a transmission noise complaint with silver rock, the company used by Carvana for vehicle maintenance. They had me bring it into AAMCO and I played them a video I recorded of reproduction of the noise. The technician called the next day and said that he found the transmission needed to be flushed. I knew this was not going to be the issue as it’s preventative maintenance and it’s not what’s making the noise. I went in there the second time with my son, who is a mechanic, and he told the advisors what the problem likely is as he works at the local Ford dealership and works on these trucks all the time. Silver rock is not contracted with the Ford dealership, so I cannot take it there. As my son is injured, he can’t fix it for me, but he can tell them what’s wrong with. They have now diagnosed what is potentially the problem. And they may have the parts, but they don’t have anyone to fix it! I’ve been told this facility is under new management and they only have one transmission tech that they trust to fix this vehicle. But he’s tied up with another vehicle. So it is day 11 and they still have not touched my vehicle to fix this issue! It should not be my issue but the company. I have asked Silver rock for their help getting this to a facility where it can actually be fixed. I prefer the Ford dealership in Virginia Beach. But that’s not in their contract. Please contact your Chesapeake facility and light a fire under them to fix it so that I can have the truck that I purchased and finally drive it. Since it has been there 11 days already, I feel this should be a priority. I am going to continue posting reviews to let the public know what is going on until I get my truck repaired.

Aamco morgan hill. So many issues. It is a bit of a long story, so I am putting it like a timeline to make it easier to follow. July- got transmission rebuilt in Texas during move to Cali. Was given a 12mo/12000 mile nationwide warranty August- brought truck to Morgan Hill location because transmission was whining constantly at about 3k miles. Drove with Rommel, who heard the noise. Was told it was just "breaking in" and truck was fine. Left thinking that sounded wrong, but thought maybe I was being paranoid. Jan 14 called because transmission began sticking, not shifting properly, and service light kept coming on. Keeps downshifting on freeway. Spoke with Rommel, who said Eric was owner and would call. Jan 15 Eric calls. Says owner is Rommel. Described issues and told to bring it in morning. Husband drives my car and i use the truck for short trips around town. Jan16 bring it. Explained issue and drove with tech, who heard whining noise and agreed it was transmission. Jan 16 told it would be repaired under warranty. Told to bring it in 26th. 21st got stuck in 3rd gear on way home from costco. stopped driving it. Costco is .8 miles from my house. 26th had it towed to Morgan Hill. Feb 5 pick up 4:40, told it was complete. Still noisy, but now AAMCO is closing so we decide to drive it and see if it shifts well. Feb 6. Husband noticed hard shifts on way back from work Feb 8 stuck in 5th completely on the way back from a hike that was about 20 miles from our house. Took video. Feb 9 got it towed back to Morgan Hill AAMCO. Rommel said the truck was perfect. Showed video of issue. He asked me if I towed anything, i said no, we just went on a hike with our 9 year old on a nice day. He demanded to see the time stamp, I showed him that, he called the builder and they both proceeded to berate me for driving my (supposedly fixed) truck. That eveningn I was told they fixed a connector with fluid in it and it was fine to pick up. Called shop in Santa Cruz and spoke to Zack. He said it sounded terrible and he would speak to corporate on my behalf. Feb 10 called corporate was told warranty would be investigated. Have yet to hear back despite multiple messages. Eric called and said I needed to pick up truck immediately because they have no room. I said I would come as soon as possible. Feb 11 eric called and told me to pick it up. Said I dont have time till friday. Heard Rommel yelling in background. Feb13 go to aamco to see truck Same noise. Drove with th tech, robert? He heard it, told Rommel the noise I described was there. Rommel yelled at him for quite some time after. Drove with Rommel. He heard it, denied it was transmission. Said maybe it was power steering or something and it was an old truck. Demonstrated that the noise only happens when truck is in gear so it is most definitely a transmission noise. Was told to "go back to Texas and get a new transmission" (thats on video) Was told to just go to Santa Cruz even though customer service said it was not an option. Tried to leave shop. THE TRUCK GOT STUCK IN 3RD AND DIED BEFORE WE WENT A QUARTER MILE!!! Took a video, showed it to Rommel. Did not get stuck again driving around town with Rommel. Showed Rommel video. Asked him why it is stuck in 3rd and he said he didnt know, he would check foe codes. Drove with Eric. It didnt happen again, but I showed him the video and he said we shouldn't drive it. At this point it seems Rommel is just trying to run down the warranty and get off the hook. We took it home to gather more video evidence. Feb14 husband took video. Got stuck in 3rd gear on way back from hiking with dogs 3.8 miles from home. Feb 15 Took video stuck in 3rd gear on the way home from Costco Feb 16 Called corporate repeatedly. No live person. Have been calling since last week. Called aamco morgan hill. Told to go to Santa Cruz Called aamco santa cruz. Told will be called back. Haven't heard yet. Called aamco in texas. Did not get a hold of Rahim. No one called back. Called a highly rated transmission shop in Milpitas for second opinion. Told i could not get second opinion without voiding the warranty and he wanted me to try and resolve it through corporate because my situation is most definitely not right. Don't know who else to call, I've never sued anybody and would prefer not to start. Picking up a rental car today because the vehicle I am forced to drive due to this situation is not particularly safe in the rain and it is very very rainy this week.

The aamco on 1027 gunhill rd in new york it's the worst of the worst Do not make the mistake and take your car there. Also do not! take any loan from them i guarantee you will be sorry. This company has bad reviews all over USA...

I went to AAMCO in East Greenwich, RI because I trusted the AAMCO name. Was I wrong! This location will not accept responsibility for their shoddy work, blamed me, the customer. I ended up taking the vehicle to another shop for corrections of their mistakes. I paid twice. The owner promised a refund when I spoke with him on the phone. I brought the sales slip with work that was done at the other shop. They did a complete 180 degree and again blamed me! I want to speak with someone at corporate to let you know what kind of people are using your name! This is a shame that a business would treat innocent customers in such a way. Please contact me ASAP to discuss. I will not let this go.

Where do I begin with this piece of garbage company. The problem and the quality of service is so bad that it would require 3 pages to write. In a nutshell: I got my transmission fixed in Colorado location, was told it's ready, so I flew to Colorado from Los Angeles to pick up my pickup. I was told it was not ready, I had to wait a week to pick it up. By the time I got to Los Angeles, the car started having problems. I took it to Lancaster location, the manager there, his name is Haroon is the worst person you can ever come across. I don't know how these people own businesses. I'm currently looking for an attorney to take these clowns to court.

The location in Joplin MO is a rip off. They take your money and never fix your car. Still having the same issue as when I took it in. Now they are saying that i have to pay them again for them to look and see what they did wrong. Im not paying them ever again just to scam me into paying for more crap I dont need.

I had to sit in a waiting room for hours in South Dakota being homophobicly bullied. I emailed corporate in the process to tell them about it and the manager just started taunting me from his office. I will never do business with this deranged horrible company ever again. This company absolutely does not respect its customers.

AAMCO Temecula performed pathetic work on my vehicle which failed one day later. When I brought my car back to the shop they failed to fix it and refused to refund my money. Untrained mechanics and dismal customer service. Never coming back!