Joe H.
They will raise your rates. 1st with an acceptable reason and then for no good reason
I moved in at a special "move in" rate applicable for the first year. In my second year they raised the monthly rate and assured me that the new price was the regular rate. In my 3rd year they raised my rates again which I deduced to be higher than the fair market value for the service. To confirm my theory, I asked some other customers with similarly sized units and they ARE getting a better price. Also, A1's competitors within a 1 mile radius, offer better rates. Fixed rates. I was advised that if I complain that I'm likely to get my priced lowered, but I don't like to play games. Give me the fair price or I'm gone! 'Merica I've now begun moving out. I recommend that loyal customers with consistent payment history get better treatment.
Response from A-1 Self StorageSep 25, 2014
Thank you for your feedback, Joe. We move in customers at extremely discounted rates, like most storage companies. We review those rates and make adjustments in order to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Thank you for being a loyal customer and we hope that you decide to stay with us.