A1A MoversReviews of a1amovers.com

If I could give them a negative review, I would. The hassle that these people put you through, WILL give you a headache. First off, they lie. They make promises about delivery dates that they KNOW they can't keep. I hired them for my move from FL to NY back in October for a move in November. They arranged my delivery date and the guys came late. They give you a bogus dispatch e-mail that NO ONE answers to. They contact you whenever they feel like it. My delivery was scheduled for early in the morning and after waiting for hours, they contact me and tell me that they made a mistake and that they went to pick someone else's move before mine in a different state. So they changed my delivery timeframe. They loaded my things up in the truck and of course, charged me more money because it took up more space than they thought. I was okay with that because I expected that. Then, my delivery date arrives and I dont hear anything from anyone. I call and call and not one single person answers or calls me back. Finally, they tell me that the "expected delivery" doesn't mean that thats when I'll get my things. They had my things in their truck and I'd get it within a few days. Those few days pass and again, playing cat and mouse for someone to give me answers. They call me back days later with another estimated delivery date. They did this several times. Finally, my actual delivery date comes and the timeframe I was given, the delivery guys didn't show up for... I left work early for this and the guys show up at about 10:30 pm. The guy shows up and says that they need to charge me more money because of the steps and blah blah. I get frustrated and tell him that I'm not giving him any more money because supposedly, on my contract, everything was accounted for. Finally, I give in and ask him how much extra it would be since I wanted to get this over with... he gets in his truck and LEAVES with my things. I had been sleeping in an empty apartment with my toddler and the assh*le just left with my belongings. He didn't answer the phone or text messages. The next day, I call the company and Stephanie answers with the most disgusting attitude in the world telling me that if I wanted my things, I'd have to pay over $1000 for the re-delivery and the steps and the extra walkway. And that I had to wire them the funds before they could reschedule me. So I considered it since I wanted to get rid of these people and then she says "but don't think that you're getting your things redelivered soon. We have to wait until we have a delivery going your way in order to come. We don't just send our guys out for one delivery." If you are doing a state to state move, I recommend that you DO NOT use this company. No one takes accountability for what they tell you. You never speak to the same people twice. When you call asking for someone that you previously spoke with, that person is never around. All they do is LIE LIE and LIE! Don't give them your money!

MOVING TRUCK HIT BY TRAIN! EVERYTHING DESTROYED! A1A MOVERS, LLC still has not reimbursed for moving expenses we paid 17 months ago. The moving truck got stuck on railroad tracks and a high speed train plowed through the middle of the trailer. Everything was destroyed and eventually taken to the land fill. The driver is okay and was issued a citation. TV news said there were 23 warning signs posted for truck trailers regarding the tracks. Numerous people assured us that if A1A was a reputable company they would do the right thing and compensate fairly for this great loss that was due to driver negligence. As of today, we can’t even get the moving expenses we paid reimbursed! After 17 months and a multitude of phone calls/emails we have been told numerous times “check is in the mail”. 13 weeks ago, Steve Goldburg, Vice President of A1A Movers, even a sent partial picture of a check and re-verified mailing address. It never arrived. 7 weeks ago, after contacting Steve several times again, he emailed us back “The other check was cancelled and I was advised that a new check is going out!” Still no check. In addition to the tragic train disaster, the following occurred: Items were picked up in Florida and we were told they should be delivered to Arizona in two weeks. 6 days after pick-up, Stephanie from A1A called and said the items were being held in Florida because the check bounced and they needed payment plus bounced check fees. Our bank confirmed check was cashed. After a day of phone calls and hassle, A1A told us the check WAS cashed by them and it bounced when they tried to cash a second time. A1A released items for delivery. 16 days after pick-up the items were still in Florida. 23 days after pick-up we were told the truck was finally on its way but it first had stops in Texas and New Mexico. 27 days after pick up we were informed that moving truck was hit by a train in Norcross, Georgia. You do the geography! It took A1A 3 days after the accident occurred to notify us. We later found out belongings weren’t even on a A1A truck. They were on a different moving company’s truck. 4 months ago, the other moving company’s insurance provider issued a check for $1,898 for the loss of household goods (a fraction of the value or .60/lb as we did not purchase extra insurance). It took a year of phone calls/emails to the insurance company. The check was sent, lost in the mail, and re-issued. We finally got it. We have never had a problem with mail carrier with exception of checks from A1A and insurance company. This claim is as legitimate as it gets with pictures, police reports, tv footage, emails from A1A and phone records. Yet, we can’t get the moving expenses that we paid reimbursed. I wish luck to anyone with damaged or missing items. I contracted with A1A Movers, LLC on behalf of my daughter who was moving from Florida to Arizona (she paid for move). I am writing to warn anyone considering A1A Movers, LLC. I recommended A1A Movers to my daughter and she lost everything she owned (she doesn’t blame me) and even though we have helped our daughter, as much as we can, she took a second job to rebuild her life and doesn’t have the time or energy to do this too. Moral of the story…. MOVER BEWARE! In many complaints filed against A1A, they request that the customer contact them to resolve. A1A has our all our info. They can contact us. A1A Movers, LLC is headquartered in Miami, Florida. According to their website they serve 25 states. On their website (a1amovers.com) they also acknowledge themselves as A1A Movers and Storage and A1A Moving and Storage. Update 7/2/19 Our contract was with A1A Movers. They are the ones responsible for our move and the ones that wouldn't reimburse the moving expenses that we had paid to them. I stated in my review that it was not an A1A Movers truck that was hit by the train. A1A Movers sub-contracted our move and we did not find out until days after the accident when we read the police report. Our complaint is with A1A Movers and our dealings with them from the day they picked up our daughters possessions. Items were held for bounced check that did not bounce, 2 week delivery time that was "no problem" yet truck was hit by train in week 4, and to add insult to injury we spent 17 months trying to get moving expenses reimbursed. After posting this complaint, and almost 18 months after tragic train accident, we FINALLY received reimbursement for moving expenses from A1A Movers. Immediately upon receipt of payment and during the next week I received numerous texts and phone calls from Steve of A1A Movers asking me to remove my complaint. Had A1A Movers spent a fraction of the time they spent AFTER payment and dealt with this matter, at any time during the preceding year and a half, our family would have been saved 18 months of anger, frustration and time spent constantly reliving and dealing with this ordeal.

Absolutely horrific experience. The company gave me a binding estimate of $1450 and I confirmed with the movers several times from when they arrived to when they left not to pack anything beyond the quoted space. They assured me they would and did not - the company is now illegally threatening to auction all my possessions if I don’t pay them $2300. Legally movers have to agree a new price before taking your things, which they absolutely did not do. Please save yourselves from fraud and a truly awful company.

This was the worst experience I have ever had to deal with. I have moved dozens of times and this was the first and last time I will use this company. The chaos and terrible customer service was a nightmare. Its been almost 9 months and I still haven't heard from them regarding replacing my damaged tvs and missing furniture. I don't understand how they still exist with how bad this experience was. NEVER AGAIN!!! If I could give them 0 stars I would.

Zero Stars!!! The general business practices of never returning phone calls is a non-starter. With a quoted list of 82 items and only 71 on the truck, my estimate went from 1,428 to 3,000, because items are bulky/ un-stack-able. When trying to get a hold of anyone at the office for 7 days my phone calls where left unanswered, messages where never returned, and when i did get a hold of someone they would say someone would call back and never did. Also, I didn't receive a call on the day of drop off till an hour before, when I was assured that I would get a call the day before. I witnessed them standing on my furniture to un-stack it in the truck, and the general condition of my furniture was not in good shape after delivery. I've been trying now for 2 days to get a hold of someone to make claims on my damaged furniture and no one has answered or returned my messages.

This is the rudest and unreliable moving company. For almost two months I have been going back and forth with them about my items. Before booking, I was given a 14-day estimate, I said my move is cross country from VA to TX is that still a realistic the time frame. " Oh yes, ma'am!" I booked and PAID in FULL and told them my available date for delivery was 7/14. I was not told that it was a 14 BUSINESS DAY time frame from the date I was available until I called the first time inquiring where my items were. I was also told that a trailer just left TX and there is a 2-week turn around on the trailers that go to TX. I was told to call the next week to get a time on when the trailer would be leaving. When I called, several times and several different numbers because I wasn't getting an answer, I was finally told the trailer wasn't back yet. The next week I was told the trailer broke down, and nastily informed that they had 21 BUSINESS DAYS BY LAW to get me my items. I called the following week and was told once again, that something was wrong with the trailer and callback next week. No apology, just rude people wanting to get you off the phone. This last time, the lady yelled telling me that I wasn't the only one waiting and that other people were waiting for their stuff too and it's not her fault that I paid in full. She stated that after 21 days they may offer me 10 dollars a day, that's all she can do. I called the following week and was rudely told, Ma'am we have 30 BUSINESS DAYS TO DELIVER per contract. Welp, BUSINESS DAY 30 was 8/24/2018 and I HAVE NOT RECEIVED A CALL OR MY STUFF! DO NOT WASTE YOUR TIME OR MONEY!

Stay far away from A1A movers! The positive reviews on this site have to be made by the company. Because there is no way anyone can say anything good about this scam of a company! What they do to get you hooked initially is quote you with a great price for the inventory of the things that you were moving saying they will come and set your things up and take them down and move them on a certain day. The quote that they gave you is not accurate, when the movers come they will charge you additional money. I told them exact sizes of containers I was moving on the phone and was still charged 300.00 more than quoted when the movers came because they said they were bigger than they expected. The day they came to get my things I was told they would be there at 2pm. They showed up at 9pm at night. They were very rude and hasty with moving things. Only one guy really moved anything and the other talked on his phone the whole time. After HOURS of moving they shove contracts in your face and try to make you not read them. READ THE CONTRACT!! They won't offer you Insurence on your things. Which means they can "lose" your stuff. Then you will get .65 per pound. So say you have a thousand dollar camera on the truck. Gets lost stolen or broken they give you .65 cents. Don't sign this demand that part out or demand Insurence. When you sign the contract, the contract states they have 21 business days, so an entire month for them to deliver you your goods. They waited until day 29 to show up at my door even though they promised me it would be there on the first of the month. An entire month with no things was really bad and the company will not work with you to get there any faster. After hearing this I called twice a week to check on the status, which they never know where the movers are. The woman in dispatch is extremely rude (not like the one in customer service which is friendly and lures you in). She didn't apologize for the delay and said "well you signed the contract". I told her the movers picked up on the 24th of last month and I was told on the phone it would be delivered on the 1st. She told me too bad. Movers showed up very late on the 29th. Unloaded everything in the house. Things were VERY beat up. They laid out parts for the things they took apart like my desk, tv stand, and glass end tables. And said they would put back together. After they unloaded everything (again not very gentle with your things basically throwing if off the truck) they said we don't know where the screws are and we can't put your things back together. I said well how can I even get the screws they said not our problem. I have this on video. He told me to make a claim on the paper I signed and I did. So I called the movers the next 2 days to see about them paying for my things now that I have useless items in my house I can't put back together. Nothing. Stay far away from these con artists.

I would give less if i could worse experience of my life .... Don't ever be so depressed and use this company terrible customer service it took 30+ days for my items to come to me and more than half was damages when it arrived ... Literally the worse experience of dmy life a complete scam and over priced.... The add on fees are after your things are loaded no follow up or follow through nobody knows nothing i will take the time and write a review on any website with thier named attached worse experience ever