97tax.com Reviews | Read Customer Reviews of 97tax.com

97tax.comReviews of 97tax.com

4.1209 reviews
Accounting & Tax
1044 E BRANDON BLVD, BRANDON, Florida

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97tax.com

About 97tax.com

97tax.com is a national tax preparation company serving taxpayers across the United States. We specialize in helping individuals and businesses manage their federal and state tax obligations with confidence and clarity. As an authorized IRS e-file provider and an A+ rated company with the Better Business Bureau, we bring credibility and professionalism to everything we do.We make it simple to handle the paperwork that many taxpayers find overwhelming. Whether you need to set up a payment plan or file an extension, we prepare everything accurately and on time.What We Offer IRS Payment Plans: We prepare federal installment agreement applications that fit your budget, so you can pay what you owe over time. State Payment Plans: We prepare state-level payment plan applications to help you stay current with your state tax obligations. Tax Return Extensions: As an authorized IRS e-file provider, we e-file your tax return extensions quickly and accurately. Nationwide Reach: We serve clients in all 50 states and U.S. territories.As an authorized IRS e-file provider with an A+ BBB rating, 97tax.com is committed to making your tax obligations easier to manage. We pride ourselves on clear communication, fair pricing, and dependable, professional support every step of the way.

97tax.com (97tax.com) has 209 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: 97tax.com
Category: Accounting & Tax
Location: BRANDON, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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97tax.com reviews

Showing 10 reviews with 3 stars · Clear filters

Val T.
Oct 5, 2026
Not sure that anything has been done.
Not sure that anything has been done. No feed back from IRS?
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Anne W.
Aug 20, 2026
Poor Communication about the Cost
The communication regarding the cost of applying for this program plan was never disclosed until the very end of the call when I was instructed to pay the $197 fee. Knowing this much earlier in the conversation was needed to make an informed decision about whether to move forward or find another avenue. Nearly $200 for one piece of paper with information typed out by a computer is uncalled for.
Response from 97tax.comAug 22, 2026
Thank you for the feedback, Anne. To clarify, 97tax doesn't make sales over the phone, the entire process happens online, and the fee is clearly disclosed at checkout before payment. We understand cost is an important factor and appreciate you sharing your experience. If you have any questions about your order, feel free to email [email protected].
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Mike
Aug 6, 2026
My issue with M&T Bank has not been…
My issue with M&T Bank has not been addressed.They continue to send mail.
Response from 97tax.comAug 12, 2026
Thank you for the feedback, Mike. We're not sure this issue is related to our service, we help with IRS payment plan applications and don't have any involvement with M&T Bank. Please email [email protected] with more details so we can look into this and make sure your concern is addressed.
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Alvin
Jul 14, 2026
I was told to guess at the amount I…
I was told to guess at the amount I owed which would be corrected after I applied. I sent the correct amount on the same day I applied. Receive my Form 9465 with the wrong amount.
Response from 97tax.comJul 14, 2026
Hi Alvin, thanks for the feedback. The application uses the estimated amount entered when you apply, and your packet was likely mailed with your original estimate before your correction reached us. Easy fix: email [email protected] with the correct amount and we'll email you an updated copy of your application right away. And good to know: the IRS reconciles your application against their own records, so an estimate being off doesn't derail your plan.
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customer
Jul 13, 2026
It was okay but should went with a…
It was okay but should went with a different company thought you would help lower my payment?
Response from 97tax.comJul 13, 2026
Hi Tracey, thanks for the feedback. Good news worth sharing: your plan is set at $25 per month, which is the minimum monthly payment the IRS allows on a payment plan. That means your application secured the lowest payment possible. 97tax prepares your application based on the amount that works for you, and in your case, it's already at the floor the IRS permits. If you have any questions about your plan or anything else, we're happy to help at [email protected].
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customer Beverly J.
Jul 3, 2026
I feel like I wasted my 200 dollars…
I feel like I wasted my 200 dollars cause I never received my package I blame the postal system as well my package they say was delivered but not to me it should have been a process were i should have signed for it then I knew I would have gotten it now someone has it or threw it away an my social security number was on it so im just screwed out of what I paid for
Response from 97tax.comJul 5, 2026
Hi Beverly, we're sorry your packet didn't reach you even though USPS marked it delivered. This does happen occasionally, and we can help right away. Please email [email protected] and we can resend your packet and email you a digital copy of your application immediately. Your information is transmitted securely and is never shared with anyone outside of what is needed to prepare your IRS payment plan application. We are IRS e-file approved and BBB accredited, and we take the security of your information seriously.
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margaret R.
Jun 29, 2026
I was told that I would receive my APP
I was told that I would receive my APP. the next day, but it has been a week and I have not received anything from you guys yet. So I have no idea if my IRS payment plan is okay or . about you have got your service fee.
Response from 97tax.comJun 29, 2026
Hi, we're sorry your packet hasn't arrived yet. 97tax mails every order via USPS within 24 hours, but delivery times can occasionally extend. Your USPS tracking number was also included in your order confirmation email so you can check delivery status anytime. Please email us at [email protected] with your order details and we will look into it right away. We can also email you a digital copy of your application immediately if you'd like.
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Mark
Jun 30, 2023
97 Tax uses deceptive advertising
97 Tax uses deceptive advertising. It is no longer charging just $97! There should be an obvious disclaimer that they are not associated with the IRS and are an independent company that offers to help you file a payment plan request form with the IRS. I thought that 97Tax was the company the IRS was now using to file their application. It is not! The IRS still offers the application for free!
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