97tax.comReviews of 97tax.com

Response from 97tax.comJul 9, 2026

Hi, we're sorry for any frustration. The monthly payment amount on your application is the figure entered during the ordering process, and it can be adjusted to whatever works for your budget. If the amount isn't correct, we're glad to help you fix it. On pricing, 97tax is a preparation service. You're right that the IRS form is available for free directly from the IRS, and our fee is for preparing, completing, and mailing your application with a prepaid return envelope to save time and guesswork. Please email [email protected] and we'll be happy to help with the payment amount or any questions.

Response from 97tax.comJul 9, 2026

Hi, we're sorry for the confusion. 97tax is an independent tax preparation service and is not part of or affiliated with the IRS. We are IRS e-file approved and BBB accredited. Our service prepares and mails your completed IRS payment plan application, which you then sign and mail to the IRS in the prepaid envelope included. The IRS reviews it and responds by mail directly to you. If you have any questions about your application or the next steps, please email [email protected] and we'll be glad to help.

Response from 97tax.comJul 9, 2026

Hi, we're sorry for the confusion. 97tax is an independent tax preparation service, not a government contractor or the IRS. We are IRS e-file approved and BBB accredited. We prepare and mail your completed IRS payment plan application, which you sign and mail to the IRS in the prepaid envelope included. The IRS then reviews it, responds by mail, and you make payments directly to them once approved. If you have any questions about your application or the next steps, please email [email protected] and we'll be glad to help.

Response from 97tax.comJul 7, 2026

Hi James, we understand your frustration. You're right that IRS forms are available for free directly from the IRS. 97tax is for customers who prefer to have it prepared, completed, and mailed for them with a prepaid envelope to save time and guesswork. If the service wasn't right for you, email [email protected] and we're happy to look into your order.

Response from 97tax.comJul 9, 2026

Hi, we're sorry for the frustration. 97tax prepares and mails your application within one business day, and a USPS tracking number is emailed to you so you can follow delivery. If you haven't received your packet or tracking details, we'd like to help right away. Please email [email protected] and we can send you a digital copy of your application immediately and confirm your delivery status. We're here to help.

Response from 97tax.comJul 7, 2026

Hi Clayton, we're sorry for any confusion. 97tax prepares and mails your application within one business day, and USPS delivery adds some time on top of that. Our records show your packet was delivered right after you wrote this, and a digital copy is always available by email if you need it. We've also already processed a full refund for your order, which should appear in your account within a few business days. If there's anything else we can help with, please email [email protected].

Response from 97tax.comJul 7, 2026

Hi Walter, we're sorry to hear that and would like the chance to make it right. Please email [email protected] so we can look into your order.

Response from 97tax.comJul 5, 2026

Hi Jacqueline, we're sorry you feel this way. 97tax prepares and mails your completed IRS payment plan application within 24 hours, along with a USPS tracking number sent to your email so you can follow delivery. You're right that all IRS forms are available for free directly from the IRS, and our service is for customers who want the application prepared, completed, and mailed with a prepaid return envelope to save time and guesswork. If you didn't receive updates or tracking, we'd like to make that right. Please email [email protected] and we'll look into your order and help however we can.