8bitdoReviews of 8bitdo.com

Dear 8BitDo Support Team, I wanted to share some feedback regarding my experience with the 8BitDo Ultimate 2C Wireless Controller. I have to say I am quite disappointed that nowhere on your product page or packaging does it mention that the controller does not work properly out of the box — unlike, for example, an Xbox controller. I have now tested it with several games — Human: Fall Flat and New Super Lucky’s Tale — where the controller was completely unusable. In F1 2025, I also experienced trigger issues. I even received a replacement unit from the Danish retailer Proshop, since we initially thought the controller was defective. It turns out that in order for the controller to work even partially in Steam, I had to manually enable “Enable Steam Input for generic controllers” in Steam’s settings. This is something I only discovered after a lot of research and troubleshooting. I really like your products overall, but I was very close to giving up on this one because of how unclear this requirement was. I would strongly suggest making this much more visible on your product page or in the quick start guide — it would save a lot of frustration for new users.

My first and very likely last experience with the 8BitDo store was incredibly disappointing. The experience on the website wasn't bad, and the time to prepare the order and get it shipped internationally was very respectable. If the story ended there, I would be leaving a 5 star review. Unfortunately, 8BitDo and their international shipping partners use Aramex Australia for the last-mile shipping. Which was a complete nightmare, with many failed delivery attempts and sheer incompetence (the couriers don't even read delivery instructions). That's not necessarily the fault of 8BitDo, if they learn their lesson to not use the worst couriers available. However, what was really disappointing was how the 8BitDo support staff handled the situation. They were not helpful at all, trying to pass the buck and not taking any responsibility at all. Their support amounted to parroting what the tracking information said, and continuously asking me to contact the courier. Even after I clearly told them that every avenue to contact the courier had been pursued and exhausted. I even had to raise a case with PayPal in order to put some pressure on them. All in all, it took 2 months for my order to arrive. The 8BitDo products themselves are great, and I don't have any problems with them. But I recommend avoiding the store on the 8BitDo website until the business makes the necessary changes to improve delivery times and customer service. You're much better off buying their products from Amazon Australia.