8bitdoReviews of 8bitdo.com

The controllers are false advertised as Mac compatible but I have found they do not work with any of the games. Very deceptive. What is the point of a controller that pairs if it can't be used in the games.

I bought two 8bitdo controllers. First one was the first version of the Ultimate, full of connectivity issues (aka random disconnect). I ended up getting a refund even after the legal window from amazon after fighting for days for nothing with the infamous Jimmy via e-mails, trying to get a replacement or literally any help. Some years later, I bought the new Ultimate 2 controller thinking it would have been improved. What a mistake. The controller lasted two days. Same connectivity issues. RT trigger just gave up. They somehow made it worse with this one. Incredible.

contacted support for a broken R2 trigger on my controller and had the worst experience ever. Jimmyi was the guy I talked to, he promised me a dock, cable and a transmiter for free + my Trigger. got the wrong button and never seen the dock, cable and transmiter. during our conversations he legit lied to me about things he said, never said sorry about the wrong button they sent me and even tried to make me believe it was indeed the right trigger I got, even after showing him a picture of my old R2 trigger and the one I got. i asked to file a complaint and talk to a supervisor and he refused and stoped answering my emails. this is such a bad customer service.

Horrible customer service agent, had a man named JIMMY who did not take my concern seriously and ignored me when I promised I will leave a bad review for their horrible customer service and app.

I recently placed an order directly from 8BitDo’s official store for the 8BitDo x Honkai Impact 3rd Elysia Special Edition Controller. This was meant as a special gift for my wife — she’s a huge fan of Honkai and had been looking forward to it since its announcement. However, the experience has been a complete disaster. Despite providing the correct shipping address in Malaysia, my order was somehow sent to France, addressed to a completely different person with their full name, phone number, and French address printed on the label — yet my Malaysian address was still visible underneath the package sticker. The tracking number (*****) clearly shows that the parcel reached France instead of Malaysia. When I contacted YunExpress, Gofo Express, and 8BitDo, I received no helpful response from any of them. The French shipping company even confirmed they currently have the parcel but said it was not addressed to me, which makes this situation both confusing and frustrating. This is a serious shipping and data-handling mistake — not only did they send my limited-edition item to the wrong country, but someone else received my personal shipping details attached to the box. That’s a huge breach of privacy and trust. To make things worse, 8BitDo has not replied to my support emails or provided any explanation. I had no choice but to purchase the same controller again from a different retailer in Malaysia, paying extra, just to make sure my wife gets her gift before it’s gone forever. As a long-time 8BitDo customer, I am extremely disappointed. I expected at least a confirmation or an apology, but I got silence. This is unacceptable customer service, especially for a brand that sells premium, limited-edition products. I’m sharing this publicly to warn others: Even if you order directly from the official store, your item might get shipped to a random person in another country, and you might never hear back from support. Order number: ***** Tracking number: ***** Issue: Wrong destination (France instead of Malaysia), no response from support, privacy breach.

Ich habe mir einen Controller geholt für 60€ da ging Dan nach 2 Wochen der USB Anschluss kaputt Dan hat mich der Kunden Support die ganze Zeit abgewimmelt .Dan hab ich einen Sonderrabatt bekommen mehr aber auch nicht für das das ich nichts dafür konte das der Controller kaputt ging. Damit ich mir den gleichen Controller für 30€ kaufen mußte.2tage sppäter ging der Controller auch kaputt da er sich nicht mehr verbinden wollte ich habe den Support kontaktiert aber die wollten das ich mir nochmal einen Controller kaufe für 30€ oder das ich ihn auf meine Kosten zurück schicke.Die haben Dan lange mit mir gesprochen locker 3wochen wo sie mir nicht helfen wollten Dan wollte ich mein Geld zurück aber das tun sie auch nicht obwohl der Controller nach 2 Tagen kaputt ging . Bestelt da bloß nichts !!

Die Controller sind an sich Super, man kann sie aber nicht einstellen oder Updaten, weil die Website ständig offline ist, man muss mal glück haben, wenn man sie für 5min erreicht, dann aber dauert der Download mehrere stunden, bricht dann irgendwann ab, weil der Server wieder nicht erreichbar ist. So bringt das ganze leider nichts. The controllers themselves are great, but you can't configure or update them because the website is constantly offline. You have to get lucky if you can access it for five minutes, but then the download takes several hours and eventually crashes because the server is down again. Unfortunately, it's pointless.

I can not recommend anyone to make a order from this company, I order 4 controllers months ago i got track id but they delivery guy gave my products to someone else i have not sign anything or done anything wrong and 8bitdo know that i did not recive anything and they only offer me HALF refund when i did not recive anything so at the moment THEY SCAMED ME The funny thing is they say the have proof of delivery and yes someone else signes it witout id or anything not even the right apartment they went to, And their proof of id is a PDF with password they dont even tell me the password Having contact with them is like talking to a total idiot we are not geting forward they just hope i will be tired and let them scam me but i will never give up these idoiots need to give me what i paid for or 100% refund To all who think about order direct from them do not do it its not worth the headeach if you want their products i recommend buing them in store from a third party even if the price is higher they wont scam you like 8bitdo