Kerry W.
Stolen my money...Charged three times for pool pass
I have been playing 8 ball pool for a very long time and have put up with the endless hackers and mod cheats,etc. I'm at my wits end with the lack of aftersales service from them! I paid for the "Pool Pass" as I have done on many occasions...I contacted them to ask why they had taken three payments and they said it was probably a payment problem and to send them all the relevant receipts ,pictures of the transactions which I did straight away...over the following weeks I was getting nowhere being told they don't do refunds and to resend...again and again I wasted time resending them getting nowhere! I eventually contacted my bank and they looked at it and said it may of been a computer error and my bank refunded it...Good job I thought and that's what I should of done after being fobbed off...There's one problem with doing this....They have somehow put me in a cheats game version of 8 ball pool where I can only play bots and mods that beat me every time...I can't play high stakes on 9 ball when I try to play a 10m game It ends up being as low as a 100 coin game.I have spent £100's over the years building my cues and hold 6B in coins,etc....They are completly ruthless and could not careless about customer service! Automated Request..Just been asked by miniclip to rate them ..Unbelievable! THIS IS A COMPLAINT FOR THE LINE MANAGER IN CHARGE! I can only presume a computer error was responsible for taking three payments of the "Pool Pass" I purchased ! .I supplied ALL receipts requested In the first instance receipts of the card I used ,dates,times,etc and when that was not enough I produce ALL the APP transaction receipts which is where I originally downloaded the APP ...over next several weeks I had to chase a response and the same requests kept being asked...I eventually asked the bank to take a look at the three transaction which were very easy for them to find as they were within minutes of each other after getting nowhere with your customer services...The bank said straight away that it was an error! I have been on holiday to Spain since and when I came back my game has been put into what I can only describe as a "non playing state" I can only play cheats,bots and player's with mods,etc....I have spent a lot of money over the years building my cues and did hold nearly 7Billion coins,etc...I have left my team that I built up as I can not contribute and feel I am letting them down....Your Customer Care is very much the opposite ...I can only assume your such a big business that after care does not mean anything to you! I have been treated very unfaily and have produced everything that was requested and just keep facing the same standard automated responses!