Grace
Quick response
My functional dr, if isn't available, will respond to a txt question very soon after or follow up with a phone call, even though there is a 6hr difference in time, very responsive. Just dont like it when certain items were out of stock, with Telemed and had to wait to continue with protocol and search for items elsewhere.. .Also, I suggest, there should be a customer support #, where you can talk to someone live. To answer any questions or resolve problems in regards to orders. Drs should not have to deal with that...I do like that the products are very high quality and ingredients are thoughtfully put together.
Response from 800telemedJul 25, 2026
Thank you very much for your thoughtful review and for your kind words. I'm pleased to hear that you felt well supported and that my responsiveness has been helpful, even with the time difference. It also means a great deal to know that you value the quality of the supplements. I also appreciate your constructive feedback regarding product availability and customer support. The supplements are supplied and fulfilled by an independent third-party company, so unfortunately I don't have control over inventory levels or backorders. However, I completely understand how frustrating delays can be when you're following a protocol, and I always do my best to help patients find suitable alternatives whenever possible. Your suggestion about having dedicated customer support is an excellent one, and I'll certainly pass that feedback along to the supplier. Thank you again for taking the time to share your experience and for placing your trust in my care. Dr. Jorge Prieto 800TeleMed