1-800-Flowers.comReviews of 800flowers.com

Order not delivered.

Ordered flowers for same day delivery They reported that delivery was attempted.... lie, she was waiting at home at the time waiting for the dleivery that never came ,, repromded for later that day .. also never came

I ordered balloons for a child’s birthday and was called by someone at the company on the day of the birthday saying it couldn’t be done, but that they could send flowers the next day. Since English did not seem to be the callers first language, it took several attempts to even find out what was being said. Since the birthday does not fit their schedule, there will be no balloons for the kid nor flowers tomorrow.

I ordered flowers and provided my phone number and email address They say they attempted delivery but never contacted me about any issues. I used automated help and they couldn’t locate my order with my phone number, email address or order number. After telling them to add the room number I was asked to confirm I wanted to add the room and then after I did they told me it’s too late to make changes.

The flowers I ordered for a memorial service never arrived. I called 1-800-flowers the day before the service to confirm the flowers would be delivered and they guaranteed it would be. I find out 10 minutes before the service that the local florist can not be reached and delivery will not be made. I will never use this service for important events again. Unreliable!!

I’m sorry this is long winded. You can’t make this stuff up! Honestly, if I could give them a 0, I would without hesitation! I ordered an arrangement for my mother in advance of her birthday. It was supposed to be delivered on 6/17/25. Instead, I received an email from 1800 flowers on 6/17/25, in the early afternoon, advising the delivery failed. I called customer service. They advised the florist does not have that arrangement available. They apologized and said, for whatever reason, the order never reached the florist when it was supposed to. The florist came in to find a same day style order for an arrangement that was not available. Customer service offered to call my mother and apologize for the error. I declined because, in all honesty, it was ridiculous! They put me on hold & called the florist to try ordering a different gift that was similar in value that they can deliver same day. The florist said it was also not available and that they would not be able to deliver anything that day. Customer service then offered to find an arrangement, that is available, and have it delivered on 6/18/25. They “PROMISED ME” delivery for 6/18/25. Today is June 18, 2025. Customer service called me at 9:37 AM and left me a voicemail requesting I call them. I felt confident they would be informing me the arrangement has been delivered. Instead, they tell me, once again, the arrangement CANNOT BE DELIVERED!!! Once again, the florist does not have the flowers required for the arrangement in stock. “What happened to checking with the florist to make sure it was available? What happened to the follow-through? I’m thinking, “ARE YOU KIDDING ME???? This can’t really be happening.” They can tell over the phone that I am defeated….I give up! The customer service rep then reminds me I was refunded the delivery charge and that a credit was placed on my account for a future arrangement due to the issues with this order. “What are they trying to say by reminding me of that? Are they trying to say it’s OK that they failed to deliver 2 days in a row because they refunded me a measly $17 of the $105 I spent?” As politely as I could, I told the representative the credit is worthless to me as this is the last order I will ever place with 1800 flowers. He stated that he understood my frustration, and once again promised me that tomorrow, June 19, 2025, FOR SURE, the arrangement will be delivered. Honestly, the entire order should be refunded and they should still be forced to deliver at this point. THEY REFUSED! I was welcome to cancel entirely for a refund or accept extremely late delivery under the terms outlined. This complete lack of customer service is absolutely disgusting! 1800flowers…..GOOD RIDDANCE!!!!! I WILL NEVER USE YOUR SERVICE AGAIN! FOR SURE, REALLY - I PROMISE!! You can take that to the bank!

Absolutely horrible customer service. I have bought from them in the past but will never do it again. I was trying to order flowers for Mother's Day and after asking me for my Pin to my computer for faster checkout I bailed and tried to cancel the order. They kept me dangling in chat for 30 minutes while "they reviewed the issue". Finally got out of chat and cancelled the order through the bot. What a joke of a company. I decided to call a florist in the city that my Mom lives in and ordered that way. MUCH cheaper & easier. ZERO stars if I could.

Zero stars isn’t an option, unfortunately. Many times, I’ve been disappointed with the delivery issues and, for the convenience, I’ve been loyal to them. However, today, for an order I placed days ago, to be delivered today, they called and said no florist in my area had flowers to deliver before Tuesday…and I would need to pay an additional fee for Fed-Ex to deliver them on that day. (These flowers are for a birthday that’s tomorrow!) The order was cancelled. I went online and found several shops, in my area, on a Saturday morning, that were willing to deliver an arrangement today. All taken care of in less than 10 minutes…that’s convenience that I can get onboard with!