6DollarShirtsReviews of 6dollarshirts.com

Response from 6DollarShirtsDec 19, 2019

Hi James! We apologize for any delay in tracking. Our customer care team did send an email offering to start an investigation with the carrier if not delivered. If you are not seeing our emails within 24-48 hours of contact, please be sure to check your junk, spam or promotions folder. We rarely see lost packages but our team is always happy to help!

Response from 6DollarShirtsJul 11, 2019

Jake, we are so sorry to hear you were not happy with your experience! We did find contact and our customer service team actually pushed this order ahead with our production crew. While most companies pull from a pre-made stock of items, our team makes each item to order so we are sure to include our processing and shipping policies online. We try to ship every order out as soon as possible. If our team only had one order to ship, it would surely go out right away but we are simply working with a much larger volume of orders so apologies for any delay! That being said, we understand that some customers may want their items shipped right away, so we do offer a rush processing option at checkout and our customer service team is always happy to help push an order ahead if contacted. All of our items should match the size charts and if they do not, please contact our customer service team at [email protected] so we can not only correct the issue but also address it with our supplier of blank shirts. We stand behind our products, are always happy to help and appreciate your feedback along with the opportunity to make things right!

Response from 6DollarShirtsJun 25, 2019

We apologize you were not happy with your experience! We try to ship all of our orders as soon as possible but as we make each item to order, this process can take several business days (especially around holidays) before starting the shipping time selected at checkout. Our team understands that customers may need an order faster than this posted timeline so we are sure to offer a rush processing option at checkout as well as expedited shipping options. While we do offer some more expensive items such as tanks and hoodies, we currently have 793 shirt designs priced at $6. Our design team tries to release a new design almost every day so this number is always increasing! Unfortunately we were unable to find an order fitting this description or any contact with our customer service team with the information provided initially. After trying to reach out through this review to locate the experience and address any issues with no response, we did take further action per this review site's guidelines. Our team was able to obtain the order information after taking this further action and apologize for any frustration but we are simply unable to address an issue with all parties involved without identifying the exact experience. Each customer experience is important to us and we are always happy to help!

Response from 6DollarShirtsApr 1, 2019

We apologize for any delay Bryan! Unfortunately, we cannot control if customs holds a package when shipping internationally. While most of our international shipments arrive quickly, if your country holds the package it can take weeks. Once we investigate with the carrier and receive results, we are always happy to issue a refund or send out replacements for lost packages. If you are not seeing any emails from our customer service team, please call us directly at 1-800-991-2032 (M-F 9am -5pm EST). We are always happy to help!

Response from 6DollarShirtsFeb 9, 2019

Sorry for any confusion! Since we sell items at such a low cost, we are unable to offer free shipping at this time. We are charged more for extended sizes by suppliers and we must simply sell those items at a slightly higher cost as a result. Be assured that we are always looking into better shipping options and prices. As we make each item to order, our current policy is for store credit but allowances can be made if you contact our awesome customer care team. Unfortunately, we are unable to find any contact with the information provided but our team is always happy to help all of our customers. Please feel free to reach out by emailing us directly at [email protected] if you would like any assistance!

Response from 6DollarShirtsJan 30, 2019

Hi Amanda! While we do offer a mystery ten pack at a higher price, this order was placed for our exclusive $10 ten packs. In the newsletter sent as well as the product page for this special it stated the following; "Ten packs comprised of mystery, randoms, blanks and defect designs." This means you have a chance of receiving any design we have on our site (over 1,500) and we do offer a lot of shirts with just text on them. The possibility of receiving a duplicate is low but it is still a possibility. Unfortunately we are unable to control exactly what is received since the packs are completely random. You should already have correspondence from our team offering assistance and if you are not seeing this please contact us directly to [email protected]. We are always happy to help!

Response from 6DollarShirtsApr 6, 2018

Hi Mat! We apologize if you did not see our emails. Our team responded to each email and sent a separate email when the package arrived back to our facility. These emails may have been filtered by your email client to a spam or junk folder. This package was sent back to us marked "Unclaimed" by Canada Post meaning the address was correct but the package was never claimed by the customer. In these cases, the carrier will send you a notice to the address provided. As our shipping costs are paid directly to the carrier, we state online that they are non-refundable when a package is sent back to us for this reason. However, if you never received such a notice and notify our team, we will go beyond on usual policy, issue a full refund if returned and address the matter with Canada Post. If you are still not seeing our emails, please contact us by phone at 1-800-991-2032 as we are always happy to help!

Response from 6DollarShirtsMar 19, 2018

We apologize for any delay! Since we make each shirt to order, we state online that orders can take multiple business days in production unless you select the rush processing option available at checkout. We are unable to find any contact with you with the information provided. Please reach out to our customer service team via phone, email or live chat so we can help!