Sa
Unacceptable handling, compromised seals, and zero accountability
My recent order experience demonstrated a complete failure, followed by shady behavior that should concern anyone spending money here. Despite claims of an upgrade to 2nd Day Air, transit took six full days. Maniacally Damaged Packaging: The outer UPS mailer arrived crushed, heavily battered, and practically torn open. Inside, the actual product packaging had come unsealed and was wide open, exposing the contents to transit grime. Inspection of the vial neck showed the rubber stopper visibly detached and seated unevenly along the inner glass. The seal looks compromised enough to cast serious doubt on whether vacuum pressure or container closure integrity survived transit. The batch and COA QR code was washed out, requiring direct light just to pull up documentation. Rather than addressing container defects and shipping issues with accountability, the company ignored outreach, viewed profiles without replying, and actively deleted comments on social media. Deleting feedback and ignoring paying customers while quietly watching from the sidelines is a massive red flag.