LinnyQ
If I could give zero stars I would
If I could give zero stars I would. I Ordered the star zip up hoodie on 9/5/26 as a preorder. On 9/30/26 It still hadn’t shipped (was supposed to ship mid-late September), I emailed customer service and was told a team member would investigate the status. I received an email on 10/3/26 stating my order was still processing, on 10/4/26 I emailed back and asked why it was still processing it had been placed one month ago. I emailed again on 10/6/26 & 10/9/26 with no reply to either email. I then filed a claim with my credit card company as it seems I am never going to get it and I was ghosted on email correspondence. I then received an email on 10/16/26 stating that my order had been received and we are working on shipping it out. I then received another email in 10/18/26 asking me to rate customer service and if I still needed assistance to reply to the email to “reopen” the claim. Unbelievable!! Never got the star hoodie nor any response as to a ship date etc.