5core.comReviews of 5core.com

Response from 5core.comAug 23, 2025

Hello Chris, Hope you are doing good! We’re truly sorry to hear about your experience with the music stand and the inconvenience caused by the missing rivet and delayed exchange. As a music enthusiast I can totally understand how disappointing it feels having our passion of music put on a pause. When music is such an important part of your life, not being able to perform just due to a missing part on my equipment really feels like being cut off from a source of joy and self-expression. This is not the level of service or quality we aim to provide, and we sincerely apologize for both the product issue and the communication gap you encountered. We completely understand your frustration, especially since you had planned to purchase more equipment from us but this issue has put a question mark. However I would like to reassure that your trust means a lot to us, and we’d like the opportunity to make this right. Please reach out to us directly at [email protected] anytime. You can also call our customer care team at +19376697078((Mon - Sat) -> 10 AM to 6 PM EST) with your order details so we can prioritize your replacement. I have also checked that you wrote this review back in March. If you have already received your replacement by now, you can share the update under this thread. We value you as a customer and hope we can regain your confidence in our products and service by delivering the best resolution. Thank you for bringing this to our attention — your feedback helps us improve. Warm Regards -Team 5 Core Inc.

Response from 5core.comAug 23, 2025

Hi Tom, I’m truly sorry you had this experience. I can only imagine how frustrating it must be to get a bullhorn and find that your voice doesn’t come through — especially when you likely needed it for something important like an event, safety, cheerleading, or sports. I can also understand that coming with a defective voice output, the situation has got even worse with an ever lighting LED that feels really awkward. In moments where you need to be heard, having your equipment fail can be incredibly frustrating. I also understand that you were promised a replacement and never received it. That’s not the level of service we stand for, and I sincerely apologize for letting you down. I’d really like the chance to fix this for you. Please reach out to us at [email protected] or call +1 937 669 7078 (Mon–Sat, 10 AM–6 PM EST), and we’ll work together on the best solution. We’re here to make it right and would be grateful for the chance to earn back your trust. Kind regards, -Team 5 Core Inc.

Response from 5core.comAug 23, 2025

Hello 林超, I’m really sorry to hear about your experience. I understand how important it is for you, as a drop shipper, to be able to rely on us 100% — not just for your own peace of mind, but for the trust your customers place in you. If an order isn’t fulfilled correctly or appears as a “fake shipment,” it can cause serious frustration and harm both our reputations. That’s the last thing we want. While I’m glad to hear there were times we delivered well, I want to make sure we resolve the times we fell short. Please contact us directly at [email protected] or call +1 937 669 7078 (Mon–Sat, 10 AM–6 PM EST) so we can review the specific orders together, find out what went wrong, and make things right for you and your customers. We truly value your business and hope we can restore your confidence in us. Your success is important to us, and we’re here to support you. Warm Regards -Team 5 Core Inc.

Response from 5core.comAug 23, 2025

Hi Daniel, I’m really sorry we let you down. You trusted us to deliver your CD player, and we didn’t keep that promise — I can understand how frustrating and disappointing that must feel. This isn’t the kind of experience we ever want for our customers. Please give us one chance to make it right. If you could share your order details with us at [email protected] or call +1 937 669 7078 (Mon–Sat, 10 AM–6 PM EST), our customer care team will personally look into what happened and work on getting you the CD player or finding a solution that feels fair to you. We value your trust and would really appreciate the chance to fix this. Kind regards, -Team 5 Core Inc.