Shannon P.
doesn't stick to selling her items
doesn't stick to selling her items. would rather belittle someone on her post's. That's not a business owner that's being a bully!!
58eveningdress is listed under Clothing & Underwear.
58eveningdress (58eveningdress.com) has 12 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Shannon P.
doesn't stick to selling her items. would rather belittle someone on her post's. That's not a business owner that's being a bully!!
Barb
Very Very Bad Experience with 58eveningdress.com WARNING! Never deal with this company! This is the worst company I have ever dealt with in ordering women’s clothing over the web in the last 10 years! The dresses that 58eveningdress.com show on their web site are NOT what they send you! They pretend to be from Australia but they ship from Singapore and the representative that my daughter’s bridesmaids and I dealt with, by the name of Wan Weier, has a gmail.com address so we don’t even know where she is located. Her English was poor in her e-mails and was hard to follow. It seems to be a one person show that is very deceptive. She took our credit cards and now won’t refund anything. I have never been treated so badly! Wan Weier explicitly promised in an e-mail that we could return the dresses we were ordering for the mothers and bridemaids if we did not like them. After I spent close to $600 on the dresses, they took forever to arrive and when they finally did arrive they were awful! I was also one bridesmaid dress short! I ordered five dress; they sent me four. They looked nothing like the dresses shown on the web site, had plastic bras and fit horribly. The bridesmaids who ordered their dresses directly also had the same problem. When I e-mailed Wan Weier and told her that we didn’t like the dresses, she said I could not return them because “I had them for too long” even though it had been only two days since I had received them! She actually had the audacity to tell me to go somewhere and get them altered! I told her that she said in her previous e-mail that she promised we could return them if we didn’t like them – I even sent her back her own e-mail—but after several attempts to get an address she refused to give us an address for the return, stating “company policy”. Obviously an outright lie! After talking to the credit card company they said to return them back to the address on the shipping label. And to add insult to injury when I checked with UPS and DHL the cost was going to be over $200 to send them back! I am still dealing with the credit card dispute and it has taken many hours of my time, many of my dollars, and I now realize I was cheated by a con artist. In summary there are several reasons NOT to use this 58eveningdress.com. The website is a total lie. The merchandise shown is not what they ship. They pretend to be from Australia, but who knows where 58eveningdess.com is really located. The dresses were horrid. They arrived late. I was missing one dress in the order. The representative Wan Weier lied to all of us. Before I ordered, she said I could return the dresses if I didn’t like them and then came up with a number of excuses why I couldn’t. She would not give me a return address To ship the dresses back to Singapore will cost over $200! Remember, your consumer protections end at the US boarder!!! NEVER NEVER USE THIS COMPANY! WARN YOUR FRIENDS! Barbara Virginia USA
Response from 58eveningdressNov 28, 2015
Hi dear Barb, First we apologize for our bad customer service, not good quality and inconvenience to you, we sense it's our fault at one meeting. The before customer service representative has been fired by our manager because of negative attitude toward customer. Now It's too late to correct our fault and make up for your loss. But we still feel very sorry for your bad experience with us. God Bless You.
Emma P.
The dress came 2 sizes to small. When I emailed and asked to send it back for the proper size they said that cant control the factory and I would have to pay again. After many emails they said to get it altered and they would refund the cost of the alterations. Once I sent them the receipt the completely stopped responding to all emails and never refunded the cost.
Response from 58eveningdressNov 28, 2015
Hi my dear Emma, First I am new customer service representative employed recently by our boss, We are very sorry to hear that, please remember: all our finished dresses will be in the quality inspection process(Dress on the manikin - check dimensions-see inside and outside-wash-double check-packing.), only when there is no problem the dress will shipped out from the factory. We still apologize for your having bad experience with us. i just check the before email, you didn't provide the receipt to us, as you know, we would offer compensation of up to 50% of alteration cost only if we receive receipt.
Sana A.
I had such a bad experience with this company. I ordered two dresses from 58eveningdresses. I wrote an email asking if they could change the material of the dress, they said they could so I ordered two of them. I got the dress in the wrong material and the dress does not look like the picture. Then I got the second dress and it was the exact same dress as the first. They totally screwed up. I had to communicate back and forth via email and she told me to send it back for a refund. I had to pay another $80 to send them back promising me a refund. They lied. They didn’t send back no refund. Also I had to pay for delivery charges twice on top of that. CONSUMER BEWARE. Do not order from this site.
Response from 58eveningdressNov 28, 2015
Hi Sana, First we apologize for our error, Now we only employ the workers having at least 5 years experiences of tailoring. High Quality standard also has been set by our team. the quality of our finished dresses must be up to the standard or they will return to the workshop to fix. we understand how you are feeling. but I just contacted the financial department, they told me they did send money to you within western union. I am very sorry.